Elizabeth Torrez
Marble Falls,TX
Summary
Proactive Team Leader with a strong sales background and a motivational style. Delivered business success through effective training, problem-solving, and planning while managing complex and routine functions. Excelled in coordinating guest services, conflict resolution, and team coordination in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
The Home Depot Inc
Marble Falls, TX
10.2017 - Current
- Supervised front-end operations to ensure efficient customer service.
- Managed scheduling to optimize team coverage during peak hours.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Resolved customer concerns promptly to maintain satisfaction levels.
- Trained and mentored staff on register procedures and customer interactions.
- Trained new employees in customer service techniques and store policies.
- Conducted regular performance evaluations of front end personnel.
- Conducted regular audits of cash drawers for accuracy and security.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
Department Supervisor
The Home Depot Inc
Marble Falls, Texas
10.2017 - Current
- Supervised daily operations and maintained workflow efficiency within the department.
- Trained and mentored staff on product knowledge and customer service techniques.
- Coordinated department schedules to optimize staff coverage during peak hours.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Trained and mentored new associates on department policies and procedures.
- Provided coaching and mentoring support to team members.
- Conducted performance reviews for staff members.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented safety procedures to maintain a secure working environment for employees.
- Resolved customer complaints in a timely manner.
- Resolved customer inquiries and complaints with effective problem-solving strategies.
- Trained employees on new processes or procedures as needed.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Established goals for each team member and monitored progress towards those objectives.
- Investigated potential problems or discrepancies reported by team members.
Education
Westwood High School
Palestine, TXSkills
- Customer service
- Cash handling
- Cash drawer accuracy
- Checkout oversight
- Credit returns processing
- Price verification
- Inventory management
- Scheduling optimization
- Staff training
- Training and mentoring
- Performance evaluation
- Process improvement
- Problem resolution
- Team leadership
- Team supervision
- Staff management
- Goals and performance
- Safety compliance
- Time management
- Communication skills
- Conflict management
- Listening skills
- Money accountability
- Opening and closing procedures
- Systems and software expertise
References
References available upon request.
Timeline
Front End Supervisor
The Home Depot Inc
10.2017 - Current
Department Supervisor
The Home Depot Inc
10.2017 - Current
Westwood High School