Luke Tuck
Midland,TX
Summary
Dynamic training professional with a proven track record at Whataburger, skilled in developing impactful training materials and facilitating workshops. Adept at performance evaluation and compliance documentation, I excel in enhancing team collaboration and customer service, ensuring operational excellence and employee growth. Committed to optimizing processes and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Trainer
Whatabuger
Dallas, Texas
02.2024 - 01.2025
- Developed training materials for new employees in various operational areas.
- Conducted onboarding sessions to introduce company policies and procedures.
- Assisted in evaluating employee performance during training sessions.
- Facilitated workshops to enhance team skills and collaboration.
- Provided feedback to trainees on their progress and areas for improvement.
- Maintained training records and ensured compliance with company standards.
- Coordinated with department heads to identify training needs and priorities.
Host/Cashier
Buffalo Wild Wings
Pueblo, Colorado
01.2023 - 01.2025
- Greeted guests warmly and provided excellent customer service throughout their visit.
- Managed reservations efficiently to optimize seating arrangements during busy periods.
- Coordinated with kitchen and waitstaff to ensure smooth dining experiences for guests.
- Handled guest inquiries and concerns promptly to maintain a positive atmosphere.
- Assisted in training new hosts on company procedures and customer interaction techniques.
- Maintained cleanliness and organization of the front-of-house area at all times.
- Collaborated with management to improve hosting processes and enhance guest satisfaction.
- Monitored wait times and communicated effectively with guests regarding seating availability.
Sales Associate
Dollar General Store
Dallas, Texas
02.2024 - 10.2024
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store appearance.
- Operated cash register and processed customer transactions efficiently.
- Maintained inventory levels by restocking shelves regularly.
- Collaborated with team members to ensure smooth daily operations.
- Enforced store policies and procedures for safety compliance.
- Handled customer complaints and resolved issues promptly.
Education
GED -
Pueblo Central High School
Pueblo, CO01-2024
Skills
- Training material development
- Employee onboarding
- Performance evaluation
- Workshop facilitation
- Compliance documentation
- Customer service
- Process optimization
- Problem solving
- Inventory management
Timeline
Trainer
Whatabuger
02.2024 - 01.2025
Sales Associate
Dollar General Store
02.2024 - 10.2024
Host/Cashier
Buffalo Wild Wings
01.2023 - 01.2025
GED -
Pueblo Central High School
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