Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Luke Walls

Management
Salem,Oregon

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work History

Job Developer / Job Coach

Advantage Working Solutions
Salem, Oregon
02.2023 - Current
  • Coordinated community resources and secured referrals.
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities.
  • Assisted clients in exploring career options and vocational goals.
  • Mobilized case management system to document service delivery and case progress.

Job Developer

B2 Community Care
01.2022 - 01.2023
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
  • Coordinated community resources and secured referrals.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.

Technical Support

T-Mobile
01.2017 - 01.2021
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Office Specialist

Oregon, Human Services
01.2012 - 01.2017
  • Responded to inquiries from callers seeking information.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Streamlined document processing to improve traceability.

Field Manager

American Legal Attorney Services
01.2001 - 01.2012
  • Assist 400 Attorneys across California in the obtainment and facilitation of records and witnesses for varied court appearances
  • The service of Subpoenas upon entities and tracking of individuals on the run
  • Consistently changing workloads on the run based on daily events.

Education

Chemeketa Community College
01.2020 - Current

Skills

    Community Resources

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Timeline

Job Developer / Job Coach

Advantage Working Solutions
02.2023 - Current

Job Developer

B2 Community Care
01.2022 - 01.2023

Chemeketa Community College
01.2020 - Current

Technical Support

T-Mobile
01.2017 - 01.2021

Office Specialist

Oregon, Human Services
01.2012 - 01.2017

Field Manager

American Legal Attorney Services
01.2001 - 01.2012

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