Summary

Overview

Work History

Education

Skills

Timeline

Luke Walls

Management

Salem,Oregon

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Work History

Job Developer / Job Coach

Advantage Working Solutions

Salem, Oregon

02.2023 - Current

Coordinated community resources and secured referrals.
Liaised with community partners to enhance employment opportunities for individuals with disabilities.
Assisted clients in exploring career options and vocational goals.
Mobilized case management system to document service delivery and case progress.

Job Developer

B2 Community Care

01.2022 - 01.2023

Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
Coordinated community resources and secured referrals.
Assisted individuals with addressing disabilities and developing career plans.
Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.

Technical Support

T-Mobile

01.2017 - 01.2021

Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Office Specialist

Oregon, Human Services

01.2012 - 01.2017

Responded to inquiries from callers seeking information.
Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Provided clerical support to company employees by copying, faxing and filing documents.
Streamlined document processing to improve traceability.

Field Manager

American Legal Attorney Services

01.2001 - 01.2012

Assist 400 Attorneys across California in the obtainment and facilitation of records and witnesses for varied court appearances
The service of Subpoenas upon entities and tracking of individuals on the run
Consistently changing workloads on the run based on daily events.

Education

Chemeketa Community College

01.2020 - Current

Skills

Community Resources

Client advocacy

Client needs assessment

Client records management

Excellent Communication

First Aid/CPR

Critical Thinking

MS Office

Flexible and Adaptable

Multitasking Abilities