LUKEITTA DAVIS
Cheektowaga,NY
Summary
Professional managerial candidate with expertise in operational excellence and team leadership. Demonstrated track record of driving growth and improving productivity through strategic planning and resource management. Prioritizes collaboration and adaptability to achieve organizational goals, showcasing exceptional problem-solving and decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Burlington
Williamsville, NY. Amherst, NY
06.2022 - Current
- Manage all store operation tasks in order to maximize sales results while bringing our Core Values to life
- Direct management and oversight of Operations Managers, Assistant Managers, Floor Supervisors and store associates to ensure implementation of established company policies, standards, expectations and initiatives
- Partner with management team (asm, ops, receiving, floor) to review receiving, transfers, debits/damages, RTV’s, and chargeback paperwork to insure accuracy of inventory
- Recruitment, screening and hiring of associates in order to meet store staffing needs
- Facilitate on boarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members
- Manage multi-million dollar sales volume and expense budget including review of all associated reporting and record keeping
- Lead team by example, demonstrating how to deliver excellent customer service with a high degree of professionalism in order to provide a world class shopping experience to customers
- Ensure Operations Managers, Assistant Managers, Receiving Managers and all store supervisors are fulfilling their individual responsibilities
- Facilitate effective communication and partnerships between and among store team, regional management team and other partners within the company
Store Manager/District Trainer
Starbucks
Amherst, NY
06.2021 - 06.2022
- Grow a successful, multi-million dollar business: Drive sales leveraging your business acumen, efficiency and problem solving
- Nurture talent and lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
- Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through my team
- Impact my community: integrate my business with the community to create better moments in peoples lives from our partners to our customers, communities and planet
- Bring the Starbucks experience to life by managing store operations, Driving financial success, building great teams, and building a meeting place in the community
- Developed and implemented innovative initiatives to boost employee engagement
- Oversaw the onboarding and training of over50 new employees, ensuring that the company's operations ran smoothly and that production was efficient with qualified candidates every year
- Promoted employee buy-in to organizational goals by holding new team member orientations and regular town hall meetings for existing employees
- Managed payroll and benefits for over50 employees while adhering to all federal and state guidelines
Multi-Unit Store Manager
Spectrum Store
Cheektowaga, NY
01.2019 - 06.2021
- Assists in building sales and customer care culture
- Work as lead supervisor to30-40 sales professionals
- Encourage sales team to achieve the highest level of efficiency through positive reinforcement
- Provide deescalation assistance through effective communication
- Meet brand expectations within sales sites and meet customer care metrics on a daily basis
- Utilize assessment skills to inspect sales behaviors, product knowledge and team fluency
- Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel
- Deal with difficult customers and clients in order to help lower-level employees and provide excellent customer service
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions
Store Manager/Trainer
Solstice Sunglasses
Cheektowaga, NY
05.2007 - 02.2018
- Provided training and supervision of staff to develop and maintain store selling
- Coached and guided selling specialists
- Focused on corporate communication to stay up to date with brand updates for productivity of staff
- Communicated with both District and Regional Managers to address concerns related to staff growth, performance, policy violations, oe unsatisfactory performance
- Maintained an approachable attitude during all work encounters
- Managed highly- stressful scenarios with company name in mind
- Ensured visual housekeeping and safety standards were upheld
- Created succession plans and promotion paths for all employees
- By tracking vacancies and initiating recruitment and interview processes to identify qualified candidates, I was able to maintain optimal staffing levels
Skills
- Leadership and team building
- Operations management
- Team player
- Problem resolution
- Staff training/development
- Customer relationship management
- Efficient multi-tasker
- Exceptional interpersonal communication
- Human resources management
- Proficient in: Microsoft Word, Powerpoint,excel; Workday, ADP, Outlook
Timeline
General Manager
Burlington
06.2022 - Current
Store Manager/District Trainer
Starbucks
06.2021 - 06.2022
Multi-Unit Store Manager
Spectrum Store
01.2019 - 06.2021
Store Manager/Trainer
Solstice Sunglasses
05.2007 - 02.2018