Luke Smith
Orem,UT
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer
Tristen Ikaika
11.2021 - Current
- Managed supply chain and product development
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Increased margins by 15%.
Sales Representative
Vivint Smart Home
05.2021 - 11.2021
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
Digital Marketing Director
Prime Power
03.2020 - 05.2021
- Created email blast campaigns to target key customers.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement by 150%.
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
- Gathered campaign results and developed reporting dashboard to illustrate campaign effectiveness.
Race Team Manager
Silverado Speed Shop
01.2015 - 07.2018
- Managed a team of 30+ personal Coordinated travel, logistics, parts, and maintenance on fleet of over 20 vehicles
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
Education
Bachelor of Science - Public Relations and Strategic Communication
12.2022
GPA: 3.85
Skills
- Comfortable with Excel VBA, SQL in Microsoft Access, and SAP
- Cost Savings and Reduction
- Management Team Leadership
- Articulate Communication
- Personnel Development
- Adaptable and Flexible
- Business Administration
- Executive Leadership
- Operational Analysis
- Analytical and Critical Thinker
Languages
Spanish
Native or Bilingual
Timeline
Chief Operating Officer - Tristen Ikaika
11.2021 - Current
Sales Representative - Vivint Smart Home
05.2021 - 11.2021
Digital Marketing Director - Prime Power
03.2020 - 05.2021
Race Team Manager - Silverado Speed Shop
01.2015 - 07.2018
Utah Valley University - Bachelor of Science, Public Relations and Strategic Communication
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