Lukisha Durkee
Yukon
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Reliable Medical assistant/Phlebotomist with 33 years of experience in all types of environments. Expertly assist with office operations and physician support by gathering patient information. Reading all Charts and understanding the terminology. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
31
31
years of professional experience
Work History
Phlebotomist
Mercy Primary Bethany
Bethany, OK
01.2025 - Current
- Collected and processed blood samples from patients using sterile techniques.
- Maintained accurate patient records and sample documentation for compliance.
- Assisted in training new staff on phlebotomy procedures and safety protocols.
- Ensured proper labeling and handling of specimens to prevent contamination.
- Communicated effectively with patients to alleviate anxiety and explain procedures.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
- Collaborated with healthcare teams to streamline workflow efficiency in lab processes.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
Loan Operations Specialist
NBC Oklahoma
Oklahoma City, OK
10.2022 - 01.2025
- Processed loan applications, ensuring compliance with internal policies and regulatory standards.
- Reviewed documentation for accuracy, mitigating risks associated with loan approvals.
- Collaborated with underwriting team to streamline application workflows and enhance turnaround times.
- Managed customer inquiries regarding loan status, providing timely updates and exceptional service.
- Trained new staff on loan processing systems and best practices to ensure consistent performance standards.
- Supported risk management initiatives by conducting regular reviews of existing loans and identifying potential areas of concern or noncompliance.
Property Manager
Wehner Mutlti Family
Oklahoma City, OK
04.2016 - 09.2022
- Managed daily operations for multiple residential properties, ensuring optimal tenant satisfaction and property performance.
- Oversaw maintenance schedules, coordinating repairs and improvements to enhance property aesthetics and functionality.
- Developed and implemented leasing strategies, increasing occupancy rates through targeted marketing initiatives.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety regulations.
- Mentored junior staff in customer service best practices, fostering a collaborative team environment and improving service quality.
- Analyzed market trends to adjust rental pricing strategies, maximizing revenue while maintaining competitive positioning.
- Established strong relationships with vendors, negotiating contracts that reduced maintenance costs without sacrificing quality of service.
Medical Assistant
Warren Clinic
Tulsa, OK
06.1999 - 03.2006
- Administered patient care including vital signs, injections, and medication management.
- Assisted in diagnostic testing and prepared patients for examinations.
- Coordinated patient scheduling and managed electronic health records efficiently.
- Educated patients on treatment plans and preventative care measures.
- Mentored junior staff on clinical protocols and best practices in patient care.
- Collaborated with healthcare teams to ensure comprehensive patient support services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant
Robinson Medical Resources
Tulsa, OK
05.1997 - 07.2005
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Streamlined office procedures to enhance workflow and improve patient satisfaction.
- Led initiatives to implement new software systems for improved data accuracy.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Phsych Tech
Tulsa Regional Medical Center
Tulsa, OK
09.1997 - 12.2001
- Provided direct patient care, ensuring safety and comfort during treatment sessions.
- Assisted in developing and implementing individualized care plans for diverse patient needs.
- Monitored patients' vital signs and behavioral changes to inform clinical staff of concerns.
- Facilitated therapeutic activities to promote social interaction and emotional support among patients.
- Trained new staff on protocols, enhancing team efficiency and patient care standards.
- Conducted regular assessments to evaluate patient progress, adjusting care plans as necessary based on feedback.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Enhanced patient care by providing emotional support and implementing personalized treatment plans.
- Monitored patients'' progress and adjusted treatment plans accordingly, ensuring effective interventions.
- Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
Call Center Team Lead
Alorica
Tulsa, OK
03.1995 - 02.2000
- Led team of agents to optimize customer service operations and improve overall efficiency.
- Developed training materials to enhance staff performance and ensure adherence to quality standards.
- Implemented process improvements resulting in reduced call handling time and increased customer satisfaction.
- Mentored new team members, fostering a collaborative environment for knowledge sharing and skill development.
- Facilitated communication between management and staff, ensuring alignment on goals and expectations.
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Coordinated scheduling and workload distribution to maintain optimal staffing levels during peak hours.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
Education
High School Diploma -
Schulter
Schulter Ok Medical Assistant -
Career Point Collage
Tulsa Ok 09-2021
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Chart understanding
- Physicians
Timeline
Phlebotomist
Mercy Primary Bethany
01.2025 - Current
Loan Operations Specialist
NBC Oklahoma
10.2022 - 01.2025
Property Manager
Wehner Mutlti Family
04.2016 - 09.2022
Medical Assistant
Warren Clinic
06.1999 - 03.2006
Phsych Tech
Tulsa Regional Medical Center
09.1997 - 12.2001
Medical Assistant
Robinson Medical Resources
05.1997 - 07.2005
Call Center Team Lead
Alorica
03.1995 - 02.2000
High School Diploma -
Schulter
Medical Assistant -
Career Point Collage