Lul Sinishtaj
Poughkeepsie,NY
Summary
Dynamic Main Banker with a proven track record at Resorts World Hudson Valley, excelling in cash management and regulatory compliance. Recognized for enhancing operational efficiency and fostering strong customer relationships through effective communication and problem-solving skills. Committed to training and mentoring staff, ensuring a high standard of service and integrity in all transactions.
Overview
2023
2023
years of professional experience
Work History
Main Banker
Resorts World Hudson Valley
- Coordinated with team members to streamline operations and improve workflow efficiency.
- Ensured compliance with financial regulations and internal policies during daily operations.
- Resolved customer issues promptly, fostering positive relationships and loyalty among clients.
- Trained new staff on operational procedures and best practices for client interactions.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
- Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
- Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
- Replenished ATM funds in empty canisters prior to validation process.
Main Banker
Resorts World Catskills
02.2018 - 12.2022
- Streamlined the process for handling credit applications, resulting in quicker turnaround times for customers seeking credit extensions.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
- Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Mentored newly hired team members on appropriate responses to patron questions.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Resolved customer issues promptly, fostering positive relationships and loyalty among clients.
- Trained new staff on operational procedures and best practices for client interactions.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Replenished ATM funds in empty canisters prior to validation process.
Education
High School Diploma -
Columbus High School
The Bronx, NY06.1992
Skills
- Motivation and initiative
- Effective communication
- Professionalism and ethics
- Regulatory compliance awareness
- Confidentiality and discretion
- Conflict resolution techniques
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Punctual and reliable
- Goal oriented
- Cash counting
- Trustworthy and honest
- Verbal and written communication
- Team collaboration and leadership
- Decision-making
- Problem resolution
- Relationship building
- Security procedures
- Data entry
- Coaching and mentoring
- Customer relationship management
- Training and development
- Team development
- Staff management
- Quality control
- Complex Problem-solving
- Staff training
- Staff supervision
- Issue resolution
- Interpersonal relations
- Workflow optimization
Timeline
Main Banker
Resorts World Catskills
02.2018 - 12.2022
Main Banker
Resorts World Hudson Valley
High School Diploma -
Columbus High School