Jessie Lynch Murphy
Wallkill
Summary
Dynamic banking professional with cash handling expertise and a strong focus on client relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Results-driven Main Banker with a track record of implementing process improvements and training staff. Expertise in cash management and customer service, contributing to increased operational efficiency and enhanced customer experiences.
Motivated team leader with extensive experience in banking operations. Recognized for strong mentoring skills and attention to detail, committed to fostering a collaborative environment that drives performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Main Banker
Resort World Hudson Valley
Newburgh, NY
04.2023 - 11.2025
- Managed daily cash transactions, ensuring accuracy and efficiency in operations.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new staff on banking protocols and customer service standards.
- Implemented process improvements to enhance workflow and reduce errors.
- Replenished ATM funds in empty canisters prior to validation process.
Personal Shopper
Walmart
Monroe, NY
10.2017 - 04.2023
- Developed personalized shopping experiences by understanding customer preferences and needs.
- Streamlined inventory management processes to enhance product availability and reduce discrepancies.
- Collaborated with team members to optimize store layout for improved customer navigation and satisfaction.
- Trained new personal shoppers on best practices for customer service and efficient shopping techniques.
- Curated personalized shopping lists based on customer preferences and trends.
- Collaborated with vendors to ensure timely product availability and quality standards.
Team Leader
Walmart
Monroe, NY
10.2017 - 01.2020
- Led team to optimize operational workflows, enhancing efficiency and productivity within store environment.
- Mentored staff on customer service best practices, resulting in improved customer satisfaction ratings.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Coordinated training programs for new employees, fostering quick adaptation to company standards and policies.
- Developed performance tracking metrics to evaluate employee productivity and engagement levels effectively.
Education
Danbury High School
Danbury, CTSkills
- Effective communication
- Client relationship building
- Professionalism and ethics
- Motivation and initiative
- Cash handling expertise
- Sales and Cross-selling
- Strong numeracy skills
- Banking operations
- Banking software
- Customer service
- Problem-solving
- Cash counting
- Team leadership
- Time management
- Decision-making
- Attention to detail
- Planning and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Main Banker
Resort World Hudson Valley
04.2023 - 11.2025
Personal Shopper
Walmart
10.2017 - 04.2023
Team Leader
Walmart
10.2017 - 01.2020
Danbury High School