Deja Craft
East Hazel Crest,IL
Summary
Results-driven leader with extensive experience in retail banking and store management. Skilled in account reconciliation and client relationship building, successfully implementing streamlined procedures that improve operational efficiency and elevate customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Main Banker
Windcreek Casino
East Hazel Crest, IL
01.2025 - Current
- Managed cash transactions and deposits, ensuring accuracy and compliance with casino policies.
- Assisted guests with banking inquiries, enhancing customer service experience through effective communication.
- Collaborated with security team to identify and report suspicious activities, promoting a safe environment.
- Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
Assistant Store Manager
Aldi Foods
Chicago Ridge, IL
05.2024 - 11.2024
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Executed inventory management procedures, reducing stock discrepancies and improving order accuracy.
- Trained new staff on company policies and operational procedures to enhance team performance.
- Coordinated scheduling for employees, optimizing labor costs while maintaining service levels.
Store Manager
Dunkin' Brands
Dyer, IN
07.2015 - 05.2024
- Led daily store operations to ensure compliance with brand standards and procedures.
- Trained and mentored staff to enhance team performance and customer service quality.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed sales initiatives that increased foot traffic and improved overall sales performance.
- Monitored financial metrics to identify trends and drive cost-saving measures effectively.
Education
Thornwood High School
South Holland, ILSkills
- Effective communication
- Financial transactions management
- Client relationship building
- Professionalism and ethics
- Account reconciliation proficiency
Certification
- ILLINOIS GAMING BOARD License - 2024-2027
- Certified Dunkin' Brands Trainer , Dunkin' Brands - 2020
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Main Banker
Windcreek Casino
01.2025 - Current
Assistant Store Manager
Aldi Foods
05.2024 - 11.2024
Store Manager
Dunkin' Brands
07.2015 - 05.2024
Thornwood High School