Summary
Overview
Work History
Education
Skills
Timeline
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Lula Black

Cordova,TN

Summary

Accomplished Concierge Supervisor and Pharmacy Technician Supervisor at Cigna / Accredo, adept in streamlining operations and enhancing client satisfaction. Skilled in conflict resolution and multitasking, significantly reducing complaint rates and medication errors. Fostered teamwork and improved efficiency through effective communication and training, demonstrating exceptional leadership and client relations.

Overview

18
18
years of professional experience

Work History

Concierge Supervisor

CIGNA / Accredo
03.2013 - 03.2022
  • Streamlined operations for increased efficiency and improved clients experiences.
  • Enhanced clients satisfaction by promptly addressing inquiries and providing personalized resolutions.
  • Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
  • Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
  • Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure clients satisfaction.
  • Reduced clients complaints with proactive problem-solving and timely communication.
  • Worked closely with inside and outside sales teams to help resolve any issues with clients .


Pharmacy Technician Supervisor

Cigna /Accredo
11.2003 - 03.2013
  • Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions.
  • Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
  • Established a strong rapport with patients by actively listening to their concerns and providing resolution.
  • Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively.
  • Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
  • Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
  • Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

High School Diploma -

Memphis Technical High School
Memphis, Tennessee

Pharmacy Technicians

Concorde Career College
Memphis, TN

Skills

  • Exceptional communication
  • Client Relations
  • Conflict Resolution
  • Multitasking Abilities
  • Written and effective Communication
  • Policy Enforcement

Timeline

Concierge Supervisor

CIGNA / Accredo
03.2013 - 03.2022

Pharmacy Technician Supervisor

Cigna /Accredo
11.2003 - 03.2013

High School Diploma -

Memphis Technical High School

Pharmacy Technicians

Concorde Career College

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Lula Black