Mustafa Safi
Miami,FL
Summary
Accomplished Concierge Supervisor with a proven track record at First Services Residential, enhancing guest satisfaction and streamlining operations for efficiency. Expert in guest relations and reservation management, I excel in policy enforcement and possess exceptional communication skills. Successfully developed partnerships with local businesses, securing exclusive benefits for guests, and demonstrated a commitment to outstanding customer service. Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
7
7
years of professional experience
Work History
Concierge Supervisor
First Services Residential
12.2023 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
- Developed strong relationships with local businesses, securing exclusive deals and discounts for hotel guests.
Customer Service Concierge
AZA LUXURY HOTEL
12.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided timely feedback to management regarding customer needs and preferences, informing business strategy decisions.
- Facilitated seamless transactions by accurately processing payments, refunds, exchanges, and other account adjustments.
- Navigated multiple software systems simultaneously while assisting customers to ensure accurate information delivery.
- Cultivated strong customer relationships with personalized attention and proactive follow-ups on inquiries.
Concierge Supervisor
LOCAL CAVE HOUSE HOTEL
06.2020 - 11.2021
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Collaborated with hotel departments to ensure seamless service delivery for all guests.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
Sealer
Ozler Onyx Fine Jewelry Boutique
03.2017 - 02.2019
- Provided training to new team members on proper sealant application methods, contributing to their rapid integration into the workforce.
- Achieved consistent sealing quality by following standard operating procedures and guidelines.
- Resolved sealing issues promptly, minimizing downtime and maintaining productivity levels.
- Reduced waste by reusing or recycling materials whenever possible during the sealing process.
Education
High School Diploma -
NADIRIA HIGH SCHOOL
KABUL 04.2016
Skills
Exceptional communication
Guest Relations
Task Delegation
Policy Enforcement
Customer Service
Clear Communication
Community Relations
Reporting capabilities
Reservation Management
Languages
Hindi
Professional Working
Persian
Full Professional
English
Full Professional
Turkish
Full Professional
Timeline
Concierge Supervisor
First Services Residential
12.2023 - Current
Customer Service Concierge
AZA LUXURY HOTEL
12.2021 - 12.2022
Concierge Supervisor
LOCAL CAVE HOUSE HOTEL
06.2020 - 11.2021
Sealer
Ozler Onyx Fine Jewelry Boutique
03.2017 - 02.2019
High School Diploma -
NADIRIA HIGH SCHOOL