Diego Salinas
Coconut Creek,FL
Summary
To acquire a juncture with an organization and blend an extensively knowledgeable director of security with over 20 years experience. With the present and future direction of the organization's security operations. I am a seasoned professional equipped with years of progressive development and training as a proven manager in maintaining and overseeing security assurance and compliance in an array of arenas.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Platinum Group
Boca Raton, FL
06.2023 - Current
- Supervising a team of concierge staff with strong leadership abilities continues guidance and help motivate team members effectively.
- Ensuring exceptional customer service is provided to residents and guests at all times, including handling inquiries, complaints, and special requests promptly and courteously.
- Conducting training sessions for new hires and ongoing training for existing staff to maintain high service standards and keep them informed about building amenities, policies, and procedures.
- Creating and managing staff schedules to ensure adequate coverage during all hours of operation, including holidays and weekends.
- Overseeing daily operations, including monitoring staff performance, providing feedback, and addressing any issues or concerns that arise.
- Handling administrative duties such as maintaining records, preparing reports, and managing budgets related to concierge services.
- Ensuring compliance with security protocols and safety regulations to maintain a secure environment for residents and guests.
- Coordinating with external vendors such as cleaning services, maintenance contractors, and delivery personnel to ensure smooth operations and timely completion of tasks.
- Developing and implementing emergency response procedures to address various situations, including medical emergencies, fire alarms, and other crises.
- Fostering a sense of community among residents by organizing social events, gatherings, and activities that promote interaction and camaraderie.
- Resolving issues and conflicts diplomatically and efficiently, demonstrating strong problem-solving skills and a proactive approach to addressing challenges.
- Maintaining a professional demeanor and exercising discretion when handling sensitive information or confidential matters related to residents or building operations.
- Adherence to Standards: Ensuring compliance with company policies, industry regulations, and quality standards to uphold the reputation and brand image of the luxury residential building.
- Continuous Improvement: Identifying areas for improvement and implementing strategies to enhance service quality, efficiency, and resident satisfaction over time.
Director of Museum Security
Morikami Museum and Japanese Gardens
Delray, FL
02.2018 - 06.2023
- Manage the physical security of the museum and provide security to all employees and patrons.
- Hire, train and develop a coordinated security team of eight.
- Developing security personnel to uphold museum policies and adhere to contractual security obligations to loaned artwork.
- Training on crowd control for events and festivals.
- CPTED trained and practitioner. (Crime Prevention Through Environmental Design)
- Instructor in metal detector wanding and bag searches.
- First Aid Training and responding to incidents at work.
- Planning, development and drill implementation of emergency action plan, active shooter and fire drills.
- In charge of interviewing and hiring security vendors for additional coverage for festivals hosting 4k - 8k guests daily.
- Secure and oversee the pickup and movement of monetary assets. Museum asset protection investigations.
- Create and order signage for parking instructions to patrons.
- Manage uniforms for security staff.
- Emergency warrant for lower zone of the museum.
- Schedule security team and assist payroll with timesheets. Assist with quarterly and annual budgets.
- Coordinate monthly managers meeting serving as the liaison between museum staff and park administration.
- Managed the project of updating the museum's legacy surveillance security system. (CCTV-PTZ-DRV)
- Maintain golf carts, radio's, flashlights and other security related supplies.
Emergency Command Center Specialist
The National 911 Museum
NY, New York
08.2011 - 04.2016
- Emergency Command Center Specialist responsible for dispatching first responders accordingly throughout the museum and memorial plaza. (First Aid, FDNY, NYPD Counterterrorism Bureau and Port Authority WTC)
- Operating, surveying and monitoring of CCTV and alarm systems
- Manage and order of first aid supplies.
- Manage security rotation and lunch breaks of security personnel within the ramp floor of the museum.
- Security plaza personnel providing security and safety for the memorial's public visitors and its employees. Providing physical security to visitors from parapets waterfalls operation.
- Bomb detection screener, X-ray certified by (NYPD Aug, 2011) with updated training and over four years of experience in X-ray screening working at one of New York’s top visited museums seeing on average 12,000 visitors daily.
- Trained in models of EAP, (emergency action plan), as well as active shooter plan by retired NYPD (Sgt. Michel Lanana) with continuous development, practice and in the field coordination across all internal departments.
- Counter Terrorism trained by (NYPD Aug, 2011) with security clearances by the Department of Homeland Security and New York City’s Mayor’s Office.
- Hostile negotiations trained by Lt. John Cambria, NYPD’s top hostage negotiator Aug, 2011.
- First Aid Certified by (American Heart Association) ongoing training with over 15 years of actual practice in identifying, dispatching and responding to daily aided guests and visitors.
- Fire Guard Licensed by (Fire Department of New York Aug, 2011) prior fire alarm panel and fire prevention system knowledge.
- Building development and rapport with local law enforcement on a daily basis ranging from Counterterrorism Bureau department of NYPD to Port Authority Police of NY and NJ.
Security Supervisor
U.S.T.A.
Flushing, New York
08.2011 - 08.2015
- Security Supervisor of Arthur Ashe Stadium (ESPN lounge, restaurant, player locker rooms)
- Train and deploy security staff.
- Ensuring adherence to credential access control.
- Keep constant contact with the operation dispatch center.
- Scheduling and timesheet payroll assistance.
- Assisting human resources with guard license and document submission verification.
- Manage uniforms and security supplies to staff.
Site Supervisor
Kaplan University
Boca Raton, FL
06.2007 - 07.2011
- Supervising the physical security and staff for the Boca Raton campus.
- Overseeing security personnel, establishing patrol routes, incident and emergency response.
- Daily reports and logs.
- Foot patrol TOGO stick routes.
- Shuttle chauffeur for employee’s.
- Inspect fire equipment on a quarterly basis.
- Pick up and submit security equipment and vehicle keys.
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Obtains help by sounding alarms.
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Controls traffic by directing drivers.
Security Director
Caterpillar
Miami Lakes
11.2001 - 11.2004
- Deploy and manage security personnel, assuring a secure and safe facility for both employees and patrons.
- Planning, development and drill implementation of emergency action plan, active shooter and fire drills.
- Coordinate responses to all incidents.
- Advise and consult with administration over any security matters.
- Hire, train and schedule personnel, assist with payroll.
- Administered quarterly inspections and maintenance of fire alarm PIV’s and a proprietary fire prevention system of a 20 acre facility with its 30,000 gallon water reservoir.
- Managed access control and surveillance over facilities, supervision, installation and maintenance of remote operated cameras, CCTV, DVR’s, motion detector, tampers, and alarms.
- Communication and briefing of post orders to security personnel.
- Provide support to staff members requiring additional security.
- Performs security audits such as facility inspection, identification of vulnerabilities, and a threat analysis.
Education
AA - Health Sciences, Music Ethnology
Santa Fe College
01.2007
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Policy enforcement
- Strong leadership
- Transportation coordination
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Multitasking Abilities
- Analytical thinking
- Conflict resolution
- Goal setting
- Adaptability
- Written communication
- Crisis management
- Professional demeanor
- Plan events
Accomplishments
- Supervised team of 12 staff members day to day.
- Collaborated with team of 30 staff members in the development of festivals and event security.
- Implemented technologies like the active tracking of guest by introducing Panasonic AW-SF100 software for guest count and track tasks.
- Documented and resolved incidents which led to the redevelopment of procedures and policies.
- Achieved active shooter free environments through effective training communication and the compliance of drills.
- Achieved updated equipment from legacy systems by taking on maintenance and upgrade projects with accuracy and efficiency.
- Develop teams from the ground up from aesthetics; logo's to uniforms training; development as well as mannerisms and approachability.
- Establish methods of deterrence using C.P.T.E.D
Certification
- Certified First Aid
- Licensed D license
- Certified Bomb Detection
- Defensive Driver Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Concierge Supervisor
Platinum Group
06.2023 - Current
Director of Museum Security
Morikami Museum and Japanese Gardens
02.2018 - 06.2023
Emergency Command Center Specialist
The National 911 Museum
08.2011 - 04.2016
Security Supervisor
U.S.T.A.
08.2011 - 08.2015
Site Supervisor
Kaplan University
06.2007 - 07.2011
Security Director
Caterpillar
11.2001 - 11.2004
AA - Health Sciences, Music Ethnology
Santa Fe College
2001 Supervisor of the month nominated for supervisor of the year by Caterpillar INC.
Supervisor of the Month for the Miami Lakes Distribution Center and entered in a nation wide nominee for supervisor of the year award.