Lula Swain

Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.

• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Built HR consulting capabilities focused on clients undergoing organizational change and development.
• Developed and launched highly successful cultural and gender diversity programs.
• Assisted with implementing a new performance review system and enhanced benefits, resulting in a 15% decrease in employee retention.

• Provided at the elbow support to nurses and physicians with Inbasket and smartphrases
• Assist nurses with arriving,transferring, and discharging mothers/babies,
• Assisted nurses with placing, pending and modifying orders
• Provided a comprehensive description of the MAR and how to adjust scheduled time and frequency
• Assist nurses with navigating through flowsheets and documentation.
• Led the EHR implementation project that improved patient data access by 40% and reduced administrative errors by 25% within six months.
• Managed client relationships through regular check-ins and updates on project progress.

• Provided at the elbow support to nurses and physicians with Inbasket and smartphrases
• Assist nurses with arriving,transferring, and discharging mothers/babies,
• Assisted nurses with placing, pending and modifying orders
• Provided a comprehensive description of the MAR and how to adjust scheduled time and frequency
• Assist nurses with navigating through flowsheets and documentation.
• Championed the EHR implementation, achieving a 30% increase in user adoption and a 20% reduction in patient wait times within the first quarter.

• Provided at the elbow support to nurses and physicians with Inbasket and smartphrases
• Assist nurses with arriving,transferring, and discharging mothers/babies,
• Assisted nurses with placing, pending and modifying orders
• Provided a comprehensive description of the MAR and how to adjust scheduled time and frequency
• Assist nurses with navigating through flowsheets and documentation.
• Successfully led the EHR implementation, resulting in a 35% increase in documentation accuracy and a 50% reduction in patient processing time within three months

• Assisted physicians with creating notes using Powerchart
• Assist physicians with Orders using Quick orders and creating favorites
• Assisted physicians in placing and initiating PowerPlans
• Assisted clinicians with placing, pending and modifying orders

• Provided at the elbow support to nurses and physicians with Inbasket and smartphrases
• Assist nurses with arriving,transferring, and discharging mothers/babies,
• Assisted nurses with placing, pending and modifying orders
• Provided a comprehensive description of the MAR and how to adjust scheduled time and frequency
• Assist nurses with navigating through flowsheets and documentation.

• Provided at the elbow support to nurses and physicians with Inbasket and smartphrases
• Assist nurses with arriving,transferring, and discharging mothers/babies,
• Assisted nurses with placing, pending and modifying orders
• Provided a comprehensive description of the MAR and how to adjust scheduled time and frequency
• Assist nurses with navigating through flowsheets and documentation.

• Provided support and resolve any supported Cerner technical issue or request,
• Primary second level support of inbound incidents
• Backup first level support as needed, Perform side-by-side for go-live
• Worked to ensure a positive and hassle-free end user/customer experience.
• Championed the EHR implementation, resulting in a 40% increase in clinical efficiency and a 30% decrease in documentation errors within the first quarter.