Summary
Overview
Work History
Education
Skills
Timeline

Luli Zuazo

The Bronx,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty

Overview

8
8
years of professional experience

Work History

Warehouse Associate

Amazon
Staten Island, NY
10.2021 - Current
  • Process incoming packages every hour in order to reach the overall goal of 14,000+ packages; scanning with minimal errors as well as managing scanning accuracy
  • Assist in problem solving to fix and report damaged packages as well as replace lost packages during transit
  • Aid with operations and PAs with scanning and closing process as well as assisting them with tasks and assignments during warehouse hours

Head Cashier

The Home Depot
New York, NY
04.2021 - 11.2021
  • Educated and trained on the POS systems as well as using problem solving skills to troubleshoot pin pads, scanners and the registers for everyday use for cashiers
  • Coached cashiers based on their customer service skills, sense of urgency and pushing for card service incentives while providing feedback on their overall work performance
  • Resolved Issues with customer orders, in-store purchases and returns, while intaking customer feedback for store and customer expectation improvements

Supervisor

UNIQLO
New York, NY
09.2015 - 04.2021
  • Managed a team of 12 associates and increased team efficiency and productivity during store hours
  • Resolved customers' issues by following up on orders, answering customer questions about products and listening to their feedback
  • Assisted in sales support including processing returns, exchanging orders and managing customer and store expectations

Education

Google IT Support Professional Certificate Skill development includes troubleshooting, customer support - Information Technology

Merit America
10.2022

networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Associate of Arts - Visual And Performing Arts

Queensborough Community College, Bayside, NY
05.2017

Skills

  • Technical Support & Troubleshooting
  • Software Installation & Configuration Customer Service
  • Verbal Communication
  • Problem Solving
  • Adaptability
  • Hand Scanners
  • Picking and Processing
  • Providing Feedback
  • Staff Assignments
  • Till Counting
  • Cash Handling
  • Customer Experience Enhancement

Timeline

Warehouse Associate - Amazon
10.2021 - Current
Head Cashier - The Home Depot
04.2021 - 11.2021
Supervisor - UNIQLO
09.2015 - 04.2021
Merit America - Google IT Support Professional Certificate Skill development includes troubleshooting, customer support, Information Technology
Queensborough Community College - Associate of Arts, Visual And Performing Arts

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Luli Zuazo