Luly Rijo

Order Entry, billing, credits, Damage claims, communicating to customers on daily basis on back orders availability, future

inventory and special orders.

• Increase customer satisfaction by addressing and resolving complex issues effectively.
• Collaborate with team members to develop best practices for consistent customer service delivery.
• Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Process customer service orders promptly to increase customer satisfaction.
• Respond to customer requests, offering excellent support and tailored recommendations to address needs.
• Respond proactively and positively to rapid change.
• Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Contribute to team objectives in fast-paced environment.
• Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Cross-train and back up other customer service team.

• Processed customer service orders promptly to increase customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Cross-trained and provided backup support for organizational leadership.
• Handled customer inquiries and suggestions courteously and professionally.