Lulya Mengs
Charlotte,NC
Summary
Detail-oriented and motivated professional with experience in technical writing, research, and problem-solving. Strong ability to research unfamiliar topics, identify important details, and organize clear, easy-to-understand written content. Developed strong problem-solving and decision-making skills through experience at Amazon.
Overview
2
2
years of professional experience
Work History
Technical Writer
Freelace
Charlotte, NC
02.2025 - 03.2026
- Review complex information from different sources and rewrite it in clear, simple language so that it can be easily understood by individuals with different levels of knowledge and experience.
- Analyze information carefully to identify important details, inconsistencies, missing information
- Edited documents for grammar, clarity, content and formatting.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
Problem Solver
Amazon
Charlotte, NC
06.2024 - 02.2025
- Reviewed order details to pinpoint and address missing, damaged, or misrouted merchandise, and facilitating timely resolution.
- Communicated issue status clearly with warehouse partners and dock staff while using critical thinking and analytical skills to resolve issues.
- Evaluated information to make informed decisions, and resolved issues using critical thinking and analytical skills.
- Corrected labels, locations, and shipment records, ensuring accurate tracking of problem items.
Education
High School Diploma -
Garinger High School
Charlotte, United States01-2025
Skills
- Technical writing
- Technical documentation
- User documentation
- Document editing
- Documentation management
- Process documentation
- Information gathering
- Analytical thinking
- Critical thinking
- Clear communication
Personal Information
Title: Technical Writer | Problem Solve
Timeline
Technical Writer
Freelace
02.2025 - 03.2026
Problem Solver
Amazon
06.2024 - 02.2025
High School Diploma -
Garinger High School