Summary
Work History
Skills
Manager
Sharilyn Hansen

Sharilyn Hansen

Chandler,AZ

Summary

Detail-oriented and versatile professional with over a decade of experience in technical writing, client consulting, and office management. Proven expertise in Salesforce, Microsoft Office, and web technologies. Adept at creating clear, accurate documentation and fostering strong relationships across teams and clients with a strong foundation in compliance and quality assurance.

Work History

Technical Writer

Arcsmart Solutions
Gilbert, AZ
05.2019 - Current
  • Built training models for Universal Agents, Tier 3 Technical Support, and Executive Corporate Care.
  • Served as primary contact for testing and rollout of Salesforce Lightning enhancements.
  • Implemented company-wide training tools to improve operational efficiency.
  • Executed quality assurance processes to identify trends in customer service for practice improvements.
  • Maintained and updated the Knowledge Base with billing and technical documentation, including manuals and installation guides.
  • Developed new articles using HTML and CSS on Salesforce platform.
  • Collaborated with QA teams to ensure content accuracy and relevance.

Vines Wine Bar

Bar/Shop Manager
  • Managed vendor relations, staff scheduling, and customer service operations to enhance efficiency.
  • Processed payroll and financial records utilizing QuickBooks for accurate reporting.
  • Recruited, trained, and supervised new staff and shift leaders to ensure operational excellence.

Consultant

Grayter Business Solutions
  • Conducted interviews with parents to evaluate child developmental needs.
  • Delivered tailored solutions utilizing multi-browser systems for enhanced accessibility.
  • Provided informed, empathetic guidance to families addressing behavioral and developmental challenges.

Skills

  • Advanced Microsoft Office Suite
  • Salesforce expertise
  • Technical documentation
  • Content management and development
  • Testing plan development
  • Technical research
  • Usability testing
  • JavaScript fundamentals
  • Collaborative writing
  • Template design
  • Content migration
  • Document library development
  • User guides
  • Release notes writing
  • Documentation protocol design
  • Training development
  • Quality assurance
  • HTML and CSS development
  • Process improvement
  • Technical writing
  • Salesforce management
  • AI validation
  • Data analysis
  • Client relations
  • Vendor management
  • Financial reporting
  • Staff recruitment
  • Effective communication

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Sharilyn Hansen