Luna Cardozo
Jacksonville
Summary
Results-oriented operations professional with expertise in coordinating large-scale onboarding processes and conducting compliant testing events. Demonstrated ability to enhance team efficiency and morale through strategic communications and resource management. Committed to fostering collaboration and achieving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Noncommissioned Officer
U.S. Army
Fort Polk
04.2024 - 03.2026
- Oversaw daily operations for 100+ personnel, enhancing compliance and readiness.
- Oversaw daily operations for 100+ personnel, enhancing compliance and readiness.
- Coordinated training schedules and mission tracking to enhance operational readiness at company and battalion levels.
- Planned and executed unit events, including ceremonies and formal runs, fostering unit cohesion.
Military Skillbridge Intern
Jacksonville Sheriff's Office
Jacksonville
11.2025 - 03.2026
- Completed ride-alongs to gain firsthand knowledge of law enforcement operations, enhancing situational awareness.
- Attended training sessions and received one-on-one mentoring to understand department practices and procedures, fostering skill development.
- Maintained confidentiality of law enforcement investigations, protecting sensitive information and upholding ethical standards.
Family Readiness Coordinator (Battalion Level)
U.S. Army
Fort Polk
09.2024 - 03.2026
- Liaised between unit leadership and 300+ military families to ensure effective communication and support.
- Coordinated briefings and emergency communications to enhance resource access for families.
- Organized morale events to strengthen community ties and connect families to vital support services.
- Maintained confidentiality when discussing high stress situations between families and their soldiers
Battalion Facility Manager
U.S. Army
Fort Polk
05.2024 - 03.2026
- Managed 26 buildings and $3 million in assets, maintaining zero discrepancies in operations.
- Executed over 450 facility work orders, enhancing response time by 30%.
- Performed routine safety inspections to uphold operational standards.
- Collaborated with onsite managers and external liaison officers to ensure safety and preventive maintenance compliance.
Installation-Level Instructor, P3T (Pregnancy Postpartum Physical Training)
U.S. Army
Fort Polk
06.2024 - 11.2025
- Guided fitness programming for over 70 pregnant and postpartum soldiers.
- Ensured adherence to Army Holistic Health and Fitness (H2F) standards.
- Advanced soldier wellness and facilitated postpartum recovery.
- Coached junior instructors on teaching techniques and methodologies.
- Educated soldiers and leaders on program requirements and protected rights.
Unit Prevention Leader (UPL)
U.S. Army
Fort Polk
12.2024 - 10.2025
- Conducted 12+ urinalysis testing events with 100% legal compliance.
- Trained junior leaders on Army substance abuse prevention protocols to enhance team readiness and compliance.
- Ensured confidentiality and secure handling of sensitive materials to protect operational integrity.
Sponsorship Coordinator (Battalion Level)
U.S. Army
Fort Polk
04.2025 - 09.2025
- Designed and managed a structured onboarding process for 50+ incoming soldiers.
- Strengthened sponsor-soldier communication to enhance retention.
- Delivered welcome briefings and coordinated morale events.
- Maintained database of sponsors and tracking of sponsorship commitments.
Infantry Team Leader
U.S. Army
Fort Riley
01.2020 - 03.2024
- Supervised and trained 3-5 soldiers in combat readiness and daily operations.
- Conducted field exercises, weapons maintenance, and mission briefings.
- Maintained accountability for over $1.5 million in tactical equipment and vehicles.
- Earned recognition for leadership, mission success, and safety adherence.
Waitress / Trainer
Cracker Barrel
Jacksonville
05.2017 - 01.2020
- Trained and mentored 10+ new team members on service procedures and guest engagement, enhancing overall team performance.
- Delivered exceptional customer service in high-volume environment, achieving top guest satisfaction scores through attentive service.
- Managed front-of-house operations, coordinating seating logistics and waitlist, while resolving conflicts to ensure smooth operation.
Team Member
Chick-fil-A
Jacksonville
11.2016 - 09.2017
- Provided fast, friendly service to hundreds of customers daily during high-volume hours.
- Maintained strict food safety and cleanliness standards.
- Received recognition for consistently delivering dependable service to customers.
Lifeguard
Adventure Landing
Jacksonville Beach
04.2017 - 07.2017
- Monitored pool areas and enforced safety rules to ensure swimmer safety and prevent incidents.
- Delivered customer service while swiftly responding to emergencies to maintain a safe environment.
- Maintained certification in First Aid and CPR.
Education
Coursework Toward Degree -
Barton Community College
Great Bend, KS01-2023
High School Diploma -
Englewood High School
Jacksonville, FL05-2019
Skills
- Operations and event coordination
- Project management and task tracking
- Customer service and hospitality
- Networking and public speaking
- Training and team leadership
- Microsoft Office and SharePoint integration
- Customer service
- Event planning
- Time management
- Public speaking
- Family support services
Certification
- Combat Lifesaver (CLS), 02/01/20
- Combative Level 1, 03/01/20
- Training & Operations Management Software (DTMS), 09/01/22
- Pregnancy Postpartum P3T Program Leader, 06/01/24
- Army Substance Abuse Program Management (UDL), 12/01/24
- Sponsorship Coordination Certificate, 05/01/25
Accomplishments
- Army Commendation Medal (ARCOM): Awarded for exceptional leadership and performance beyond the call of duty, significantly contributing to unit success and mission readiness.
- Army Achievement Medal (AAM): Recognized for consistently exceeding standards in operational excellence, training execution, and team support.
- Humanitarian Service Medal: Earned for distinguished service and direct support of humanitarian relief operations, demonstrating compassion and impact in crisis environments.
- Army Good Conduct Medal: Received for exemplary behavior, professionalism, and unwavering dedication to duty throughout a full term of honorable active service.
- Employee of the Month (2x), Cracker Barrel: Recognized for excellence in customer service, reliability, and team leadership in a high-volume restaurant environment.
Languages
Spanish, Bilingual / Native Proficiency
Timeline
Military Skillbridge Intern
Jacksonville Sheriff's Office
11.2025 - 03.2026
Sponsorship Coordinator (Battalion Level)
U.S. Army
04.2025 - 09.2025
Unit Prevention Leader (UPL)
U.S. Army
12.2024 - 10.2025
Family Readiness Coordinator (Battalion Level)
U.S. Army
09.2024 - 03.2026
Installation-Level Instructor, P3T (Pregnancy Postpartum Physical Training)
U.S. Army
06.2024 - 11.2025
Battalion Facility Manager
U.S. Army
05.2024 - 03.2026
Operations Noncommissioned Officer
U.S. Army
04.2024 - 03.2026
Infantry Team Leader
U.S. Army
01.2020 - 03.2024
Waitress / Trainer
Cracker Barrel
05.2017 - 01.2020
Lifeguard
Adventure Landing
04.2017 - 07.2017
Team Member
Chick-fil-A
11.2016 - 09.2017
Coursework Toward Degree -
Barton Community College
High School Diploma -
Englewood High School