Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luna Echeverry

Luna Echeverry

Dover,NJ

Summary

Dynamic professional with a strong background in customer service and technical support, honed at Nostrana and Direct TV. Adept at resolving complex issues and enhancing guest experiences, I excel in effective communication and problem-solving. Bilingual and adaptable, I thrive in fast-paced environments, ensuring satisfaction and operational excellence.

Overview

3
3
years of professional experience

Work History

Host and Bartender

Nostrana
Boonton, NJ
10.2024 - Current
  • Acted as primary contact for resolution of guest complaints and special requests.
  • Ensured health and safety compliance throughout restaurant operations.
  • Balanced cash drawers accurately at end of each shift.
  • Handled high volume of incoming calls effectively during busy periods.
  • Optimized dining room layout to enhance staff efficiency.

Support Analyst

Direct TV
Pereira, Colombia
01.2022 - 12.2022
  • Responded promptly to emergency situations requiring immediate attention such as server failures or data loss incidents.
  • Provided technical support to clients via telephone and email, resolving complex issues.
  • Provided training to end-users on the use of specific software applications or other IT related topics.
  • Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
  • Collaborated closely with other departments to resolve escalated customer issues quickly.
  • Resolved conflicts between users by providing appropriate solutions based on their individual needs.

Education

Associate of Arts - Radio And Television Broadcasting

County College of Morris
Randolph Township, NJ
08-2026

Skills

  • Customer service and support
  • Team collaboration
  • Effective communication
  • Telephone reception
  • Interpersonal skills
  • Problem solving
  • Adaptability to change
  • Hospitality and accommodation
  • Bilingual proficiency

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Host and Bartender

Nostrana
10.2024 - Current

Support Analyst

Direct TV
01.2022 - 12.2022

Associate of Arts - Radio And Television Broadcasting

County College of Morris