Luna Echeverry
Dover,NJ
Summary
Dynamic professional with a strong background in customer service and technical support, honed at Nostrana and Direct TV. Adept at resolving complex issues and enhancing guest experiences, I excel in effective communication and problem-solving. Bilingual and adaptable, I thrive in fast-paced environments, ensuring satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Host and Bartender
Nostrana
Boonton, NJ
10.2024 - Current
- Acted as primary contact for resolution of guest complaints and special requests.
- Ensured health and safety compliance throughout restaurant operations.
- Balanced cash drawers accurately at end of each shift.
- Handled high volume of incoming calls effectively during busy periods.
- Optimized dining room layout to enhance staff efficiency.
Support Analyst
Direct TV
Pereira, Colombia
01.2022 - 12.2022
- Responded promptly to emergency situations requiring immediate attention such as server failures or data loss incidents.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Provided training to end-users on the use of specific software applications or other IT related topics.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Collaborated closely with other departments to resolve escalated customer issues quickly.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
Education
Associate of Arts - Radio And Television Broadcasting
County College of Morris
Randolph Township, NJ08-2026
Skills
- Customer service and support
- Team collaboration
- Effective communication
- Telephone reception
- Interpersonal skills
- Problem solving
- Adaptability to change
- Hospitality and accommodation
- Bilingual proficiency
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Host and Bartender
Nostrana
10.2024 - Current
Support Analyst
Direct TV
01.2022 - 12.2022
Associate of Arts - Radio And Television Broadcasting
County College of Morris
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