Luna Gauthier
Grayling,MI
Summary
Proactive and results-oriented professional with proven expertise in customer service and problem-solving. At The Curator, enhanced customer engagement and loyalty through exceptional service and tailored product recommendations. Demonstrated teamwork and collaboration, significantly improving store environment and customer satisfaction. Skilled in efficient multitasking and communication, driving positive outcomes and repeat business.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
The Curator
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges.
- Enhanced visual merchandising displays by arranging products.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Food Service Worker
The Food Truck at Northbound Outfitters
05.2020 - 08.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Cleaned and organized kitchen, dining and service areas.
- Portioned and wrapped food to place directly on plates for service to patrons.
Education
Associate of Science - General Studies of Science And Arts.
Kirtland Community College
Grayling, MI05-2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Excellent communication skills
Timeline
Retail Sales Associate
The Curator
09.2024 - Current
Food Service Worker
The Food Truck at Northbound Outfitters
05.2020 - 08.2024
Associate of Science - General Studies of Science And Arts.
Kirtland Community College
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