Luna Joffily Bucar Nunes
AT&T
Orlando,FL
2
years of professional experience
Motivated individual with practical experience in IT support and system management. Capable of diagnosing technical issues and implementing user-friendly solutions, fostering improved communication and service delivery. Eager to apply problem-solving abilities in a collaborative tech-focused setting.
Work History
IT Support
6 Months- Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
- Implemented ITIL-based service management practices to improve the efficiency and effectiveness of IT support services within the organization.
- Drove improvements in service delivery by establishing clear communication channels between IT support staff and end-users regarding mainframe operations or issues encountered.
- Streamlined IT support processes for increased efficiency in addressing end-user concerns.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
IT Specialist
1 Year 1 Month- Installed and configured hardware and software for client and office systems.
- Implemented solutions that improved overall system efficiency and user satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided technical support to staff and clients via phone and email.
- Diagnosed and resolved IT issues, ensuring minimal downtime for users.
- Assisted in maintaining network infrastructure to enhance connectivity.
Education
Bachelor of Science - Software Engineering
- Relevant Coursework: Scripting and Programming & Web Development Foundations & Introduction to Systems Thinking & IT Leadership Foundation & Introduction to IT & Introduction to Programming in Python
Associate of Arts - Computer Science
- Awarded Presidents List
UCF Coding Boot Camp - Full Stack Web Development Program
- Professional Development: Full Stack Web Development Projects
Skills
IT support
Team recruitment
Network connectivity support
IT support experience
IT support management
IT support services
Kitchen staff support
On-site technical support
Mobility support
Bluetooth connectivity support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
IT Support
AT&T
08.2024 - 02.2025Read More
IT Specialist
Magic Vacation Homes
11.2022 - 12.2023Read More
Western Governors University
Bachelor of Science from Software Engineering
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Valencia College
Associate of Arts from Computer Science
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University of Central Florida
UCF Coding Boot Camp from Full Stack Web Development Program
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