Luna Lavender

Lead Barista responsible for daily café operations, high-volume service, beverage preparation, inventory support, equipment maintenance, and workflow efficiency. Maintained exceptional quality and hospitality standards while fostering an inclusive environment. Demonstrated leadership, communication, training, conflict resolution, and operational excellence.

Writing Tutor, editor, and workshop leader supporting academic, professional, creative, and business writers through all stages of writing. Guided grammar, structure, research, and communication development while facilitating workshops, adapting to individual needs, and fostering collaborative learning through feedback and problem-solving.

Served as a barista, cashier, and invoice manager in a fast-paced café. Prepared beverages, handled transactions and reconciliation, supported operations and leadership initiatives, managed vendor communications and invoices, and ensured accurate financial tracking while delivering consistent customer service.

Provided customer support across retail and digital grocery platforms, resolving order, account, payment, and delivery issues. Delivered clear, solution-oriented communication while managing multiple channels, guiding customers through complex workflows, and ensuring accurate, efficient service that improved customer satisfaction and operations.