Luna Hanadi Almomani
Houston,TX
Summary
Hospitality professional dedicated to optimizing the guest experience through efficient reservation management and proactive communication. Consistently collaborates with team members to ensure timely service and maintains a welcoming atmosphere for all guests.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Hostess
Omni Hotels
Houston, USA
03.2022 - Current
- Greeted guests warmly and managed seating arrangements efficiently.
- Coordinated with servers to enhance timely service and improve guest satisfaction.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Trained new staff on procedures and customer service standards to ensure consistency in guest experience.
- Collaborated with management to improve guest experience initiatives regularly.
- Answered phone inquiries to schedule and confirm reservations on OpenTable and record takeout orders.
- Supported serving staff, food runners, and bussers to maintain a welcoming and prepared dining room for guests.
Hostess
Perrys Steakhouse and Grille
Houston, USA
12.2020 - 02.2023
- Coordinated reservations and communicated with servers and managers to prepare seating for large groups.
- Handled reservations and maintained accurate guest records consistently.
- Tracked seated guests and available seating using Open Table.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Conducted restroom checks to restock supplies and ensure cleanliness for guest satisfaction.
- Collaborated with management to improve guest experience initiatives regularly.
- Assisted in training new staff on procedures and customer service standards.
Hostess / Takeout
BJ's Restaurant & Brewhouse Restaurant
Katy, USA
08.2018 - 06.2019
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to enhance guest experience through optimized seating arrangements.
- Monitored wait times and communicated updates to guests effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and provide timely service information.
- Assigned service stations to servers based on efficiency and guest flow.
Receptionist
Reliable Business & Tax Service
Houston, USA
06.2016 - 06.2018
- Greeted clients warmly and directed them to services, ensuring a positive first impression.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated scheduling and confirmation of appointments and meetings for management team, optimizing their time management.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying the receipt of supplies.
- Maintained an organized filing system for client records and documents.
Education
High School Diploma -
James E. Taylor High School
Katy, TX06-2017
Skills
- Reservation systems
- Customer service
- Hospitality and accommodation
- Payment processing
- Time management
- Telephone communication
- Efficient collaboration
- Complaint handling
- Patience and empathy
- Calm demeanor
Certification
- Food Handler Certification
- TABC Certified
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Full Professional
Timeline
Hostess
Omni Hotels
03.2022 - Current
Hostess
Perrys Steakhouse and Grille
12.2020 - 02.2023
Hostess / Takeout
BJ's Restaurant & Brewhouse Restaurant
08.2018 - 06.2019
Receptionist
Reliable Business & Tax Service
06.2016 - 06.2018
High School Diploma -
James E. Taylor High School