Luna Ivana Andrea Arenas Castillo
Bogotá, Co
Summary
Bilingual Healthcare Associate with plenty of experience supporting US- based healthcare operations, such as medical scheduling, insurance coverage verification (HMO-PPO), claims processing and revenue cycle support. Proven background in accounts receivable and billing reconciliation, ensuring financial accuracy.
Additional experience in cross-sales, customer retention and tech support, bringing strong problem-solving abilities. Skilled at balancing patient care and revenue performance while maintaining compliance. High adaptability and committed to delivering efficient, patient-centered, and detail-oriented solutions in both healthcare and sales environments.
Overview
4
4
years of professional experience
Work History
Healthcare Specialist
Horatio
10.2025 - Current
- Assisted patients in scheduling their radiology appointments.
- Coordinated patient care activities, ensuring timely communication between medical staff and patients.
- Conducted medical screening questions to ensure eligibility and appointment accuracy.
Accounts Receivable Assistant
Pharmbills
06.2025 - 09.2025
- Processed and reconciled incoming payments to ensure accurate account balances.
- Support revenue cycle operations by reducing discrepancies and payment delays.
- Follow up on outstanding balances to ensure accurate financial records.
- Discussed prior authorizations issues with insurances.
Sales Associate
TTEC
01.2024 - 03.2025
- Assisted customers in identifying needs and recommending suitable products to close a sale.
- Processed transactions efficiently using point-of-sale systems and CRM tools.
- Performed cross-selling of internet, mobile and data services while meeting performance metrics.
- Provided first-level tech support assistance.
- Maintained high customer satisfaction standards in a fast-paced environment.
Healthcare Associate
Sutherland Global
07.2022 - 03.2023
- Process and review medical claims for Humana Insurance members.
- Verify insurance eligibility and determine coverage based on type of member's plan, HMO and PPO.
- Apply appropriate billing adjustments to ensure accurate charge processing.
- Maintain compliance with healthcare protocols and patient confidentiality standards (HIPAA)
Education
English B2 Level - Language
Passport Colombia
Bogotá, D.C07-2021
High School Diploma -
Bilbao I.E.D
Bogotá, D.C12-2020
Skills
- Cross-selling and Upselling Strategies
- Customer Retention Strategies
- System Navigation and CRM Tools
- HIPAA- aware and Patient Data Handling
- Billing and Financial Administration
- Patient and Client Support
- Conflict Resolution
- Documentation and Record Accuracy
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Healthcare Specialist
Horatio
10.2025 - Current
Accounts Receivable Assistant
Pharmbills
06.2025 - 09.2025
Sales Associate
TTEC
01.2024 - 03.2025
Healthcare Associate
Sutherland Global
07.2022 - 03.2023
English B2 Level - Language
Passport Colombia
High School Diploma -
Bilbao I.E.D