Lundyn Granquist
Traverse City,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales at Sbarro America Inc. through innovative visual merchandising and effective staff management. Skilled in multitasking, organization, and fostering positive customer relations. Demonstrated ability to solve problems creatively, leading to a significant improvement in team performance and inventory control. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Sbarro America Inc.
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Confectioner
Great Wolf Resorts
07.2021 - 07.2022
- Consistently met production deadlines through efficient time management and effective delegation of tasks to team members.
- Increased customer satisfaction with consistently delicious confections through meticulous attention to detail in preparation and presentation.
- Mastered various confectionery techniques, creating visually appealing treats that attracted customers'' attention and boosted sales.
- Enhanced product quality by implementing rigorous quality control measures and refining recipes.
Assisted Living Caregiver
West Shore LLC
03.2021 - 07.2021
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Maintained clear communication with family members regarding the well-being and progress of their loved ones.
- Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
- Collaborated with interdisciplinary team members to optimize overall patient care and support.
- Assisted clients in maintaining independence by providing guidance during ambulation as needed around the facility''s premises.
- Upheld facility policies and procedures, ensuring the highest quality of care was consistently provided.
Home Health Aide
DHHS
08.2019 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Student Nursing Assistant
Munson Medical Center
10.2018 - 08.2019
- Continuously expanded knowledge base through regular attendance at professional development workshops and seminars related to nursing best practices.
- Reduced patient anxiety during medical procedures by offering emotional support and clear explanations of each step involved in the process.
- Improved patient comfort by providing attentive and compassionate care to individuals in various stages of recovery.
- Educated patients and their families about disease management strategies for optimal health outcomes at home after discharge.
- Enhanced communication between patients, families, and medical staff by serving as a liaison for information sharing and updates on patient progress.
- Actively participated in quality improvement initiatives aimed at enhancing overall patient satisfaction with healthcare services provided.
- Collected and recorded patient data accurately, enabling healthcare providers to make informed decisions about care plans.
- Documented patient information and care activities in electronic health record.
Education
Associate of Science - Business Administration And Management
Northwestern Michigan College
Traverse City, MI05.2025
High School Diploma -
Traverse City West Senior High School
Traverse City, MI06.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Staff Management
- Staff Supervision
- Sales expertise
- Accurate Cash Handling
- Loss Prevention Procedures
- Competitor Monitoring
Timeline
Store Manager
Sbarro America Inc.
07.2022 - Current
Confectioner
Great Wolf Resorts
07.2021 - 07.2022
Assisted Living Caregiver
West Shore LLC
03.2021 - 07.2021
Home Health Aide
DHHS
08.2019 - 12.2020
Student Nursing Assistant
Munson Medical Center
10.2018 - 08.2019
Associate of Science - Business Administration And Management
Northwestern Michigan College
High School Diploma -
Traverse City West Senior High School