Luo-Ann Abel
West Palm Beach
Summary
Detail-oriented office manager recognized for exceptional organizational skills and problem-solving abilities. Expertise in managing office operations and enhancing customer service, with a strong focus on improving efficiency and team collaboration.
Overview
44
44
years of professional experience
Work History
Office Manager
Orthopaedic Care Specialist
North Palm Beach, FL
05.2009 - Current
- Streamlined office operations, enhancing workflow efficiency and improving team productivity.
- Managed scheduling for patient appointments, ensuring optimal resource allocation and minimizing wait times.
- Developed and implemented office policies, fostering a compliant and organized workplace environment.
- Oversaw inventory management, optimizing supply levels to support continuous operational effectiveness.
- Trained and mentored administrative staff, elevating team performance through skill development initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 28 employees.
Office Manager
Palm Beach Orthopaedic Specialists
West Palm Beach, FL
02.1982 - 05.2009
- Coordinated communication between departments, facilitating information flow and collaboration on patient care strategies.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing corrective actions.
- Led projects aimed at enhancing patient experience, resulting in increased satisfaction ratings within the practice.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 32 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Radiologic Technologist
St. Mary's School of Radiology
West Palm Beach, FloridaSkills
- Office management
- Payroll processing
- Bookkeeping
- Staff management
- Human resources
- Staff hiring
- Employee training
- Policy implementation
- Banking operations
- Problem-solving abilities
Affiliations
Florida Association of Orthopaedic Executives
American Registry of Radiologic Technologists (ARRT)
American Society of Radiologic Technologists (ASRT)
Timeline
Office Manager
Orthopaedic Care Specialist
05.2009 - Current
Office Manager
Palm Beach Orthopaedic Specialists
02.1982 - 05.2009
Radiologic Technologist
St. Mary's School of Radiology