LUPE MEYERS
CONCORDIA UNIVERSITY IRVINE
Rockwall,TX
2
Languages
12
years of professional experience
Dedicated professional with 10+ years in customer service building client-focused relationships. Oversaw 900+ students, enhancing retention through proactive outreach and tailored planning. Expertise in explaining policies, maintaining confidentiality, identifying needs, and coordinating interdepartmental solutions.
Work History
Adjunct Professor
8 Years 7 Months- Teach four graduate-level course sections annually, creating an inclusive learning environment for adult learners with varied academic and professional backgrounds.
- Design syllabi, assessments, instructional materials, and activities aligned with program outcomes and accreditation standards.
- Mentor graduate students on academic planning, professional development, research, and capstone projects.
- Evaluate student work, monitor academic progress, and provide individualized feedback to support continued development.
- Use Canvas and educational technology to organize course information, communicate with students, track progress, and manage assignments.
- Collaborate with faculty on curriculum development, instructional quality, and program improvement initiatives.
Senior Academic Advisor & Internship Coordinator
10 Years 7 Months- Managed a caseload of 900+ students, helping individuals navigate academic requirements, resolve concerns, and progress toward degree completion.
- Assessed individual circumstances, identified barriers, and developed practical solutions tailored to each student's needs and goals.
- Explained complex degree requirements, institutional policies, and registration procedures in clear, accessible terms.
- Used proactive outreach and early intervention to address academic concerns and maintain an above-average student retention rate.
- Coordinated with the Registrar, Graduate Admissions, Financial Aid, Student Accounts, faculty, and academic departments to resolve issues and connect students with appropriate resources.
- Maintained accurate, confidential records in Banner and DegreeWorks while following institutional policies and FERPA requirements.
- Directed the graduate internship program from employer outreach and partnership development through eligibility review, placement, and progress monitoring.
- Established and maintained relationships with employers, creating opportunities that aligned with student interests and professional goals.
- Managed multiple priorities, appointments, deadlines, and administrative responsibilities while maintaining consistent follow-through.
- Conducted advising appointments and workshops in both in-person and virtual settings for diverse audiences.
Education
Master of Education (M.Ed.) - Higher Education
Bachelor of Arts - International Studies
Skills
Client management
Customer needs assessment
Policy interpretation
Records compliance
Cross-Functional Collaboration
Outreach & Follow-Up
Documentation & Data Accuracy
Office productivity tools
Bilingual communication
Microsoft Office Suite
Google Workspace
Zoom
LANGUAGES
English — Fluent
Spanish — Fluent
Timeline
Adjunct Professor
CONCORDIA UNIVERSITY IRVINE
02.2018 - CurrentRead More
Senior Academic Advisor & Internship Coordinator
CONCORDIA UNIVERSITY IRVINE
10.2014 - 05.2025Read More
California State University
Bachelor of Arts from International Studies
Read More
Regent University
Master of Education (M.Ed.) from Higher Education
Read More