LUPE RODRIGUEZ
Lamar,Colorado
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Professional Finance Company
Greeley, CO
03.2023 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Eligibility Specialist
Prowers County OPC
Granada, CO
08.2022 - 03.2023
- Processed benefits applications and documents for food stamps and medical assistance.
- Reviewed applications to verify client information and resolve discrepancies.
- Entered client information and files into databases for further review and tracking.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Utility Worker
Seaboard Triumph Foods
Lamar, CO
02.2013 - 04.2022
- Assisted with breeding sows and boars when required.
- Monitored feed levels in feed bins and ordered additional feed as needed.
- Administered medication to pigs when needed.
- Maintained records of pig health, diet, and growth rate.
- Identified sick or injured animals immediately.
- Scheduled and monitored farrowing and weaning of pigs.
- Manually moved heavy loads such as hay bales or bags of feed.
- Provided fresh drinking water for the pigs on a regular basis.
- Adhered to all safety procedures while working with animals.
- Assessed the need for veterinary care.
- Observed behavior of pigs to ensure their well-being.
Secretary
NAPA Auto Parts - Genuine Parts
Ulysses, KS
01.2009 - 01.2013
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Performed month-end closing activities.
Education
High School Diploma -
La Junta Jr/Sr High School
La Junta, CO05-1995
Skills
- Office equipment proficiency
- Customer service excellence
- Appointment Scheduling
- Technical Troubleshooting
- Payment Processing
- Complaint Handling
- Inbound and Outbound Calling
- Data Collection
- Account updating
Languages
Spanish
Professional
Timeline
Customer Support Specialist
Professional Finance Company
03.2023 - Current
Eligibility Specialist
Prowers County OPC
08.2022 - 03.2023
Utility Worker
Seaboard Triumph Foods
02.2013 - 04.2022
Secretary
NAPA Auto Parts - Genuine Parts
01.2009 - 01.2013
High School Diploma -
La Junta Jr/Sr High School
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