Lupe Salazar
Summary
6 years customer service experience. 2 year loan officer, Bilingual, Multitasking, Fast learner, Good with numbers, Friendly, Know how to use the computer, fast types, clean background, a lot of experience.
I also do a lot of volunteer work , such as Safe Harbor, Volunteering at events for concession stands, cards for kids, Beads for kids, and much more.
Overview
7
7
years of professional experience
Work History
Call Receiver
AAA Mountain West Group
04.2023 - Current
- Promoted a cohesive team atmosphere by actively participating in group meetings or discussions related to workflow optimization strategies.
- Reduced caller wait times with effective call prioritization and multitasking abilities.
- Boosted call center performance, consistently meeting or exceeding daily call volume targets.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing caller inquiries.
- Managed high-stress situations calmly, maintaining composure under pressure while dealing with challenging callers or complex issues.
Customer service Representative
Wayfair
03.2022 - Current
- I help customers in ordering replacement, help with account and billing information
- Answer questions on products, help the Spanish que
- Help understand their online account
- Take calls and e-mails.
Consumer loan officer
America first credit union
04.2020 - 02.2022
- Call center representative, bilingual, pulled credit, Evaluate accounts, deescalate manager calls
- Took loan calls, worked late hours, help the supervisor que, work with excel, Microsoft, and word
- Online banking, teach customers about their accounts and how to manage personal needs
- Promoted to loan officer after 6 months, learn how to take home loans, learn each level to better my job.
Member service representative
Wasatch peaks
09.2017 - 04.2019
- Took calls about card, travel notes, wires, handled accounts
- Account management, logged into members accounts to help them navigate better
- Had my notary license, back up lead
- Counted money, balance accounts, worked early and late hours
- Took weekend shifts.
Education
No Degree - Business Administration
Ogden-Weber Applied Technology College
Ogden, UT06.2026
High School Diploma -
Washington High
Utah, United States05.2009
Skills
- Active Learning
- Organization
- Follow-up skills
- Typing Speed
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Customer communications
- Verbal and written communication
- Cash Handling
- Answering questions
- Payment Processing
- Call Control
- Fluent in Spanish/English
- Teamwork and Collaboration
- Computer Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Policies and Procedures Adherence
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I have done multiple volunteer work at food banks, warm the sole, military gathering donation. I love socializing with areas that need help and translating, and with serving the community. Joining sport events, marathons, and even parade runs.
Endorsements
- Julia Hernandez- Manager for Wasatch Peaks credit union
- David Lockwood- OPD officer
- Samee Carter- Manager for Wayfair
- Luis Lopez- Council leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Receiver
AAA Mountain West Group
04.2023 - Current
Customer service Representative
Wayfair
03.2022 - Current
Consumer loan officer
America first credit union
04.2020 - 02.2022
Member service representative
Wasatch peaks
09.2017 - 04.2019
No Degree - Business Administration
Ogden-Weber Applied Technology College
High School Diploma -
Washington High