Manuel Quintero
Layton,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Call Receiver
AAA Mountain West Group
10.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Experience Agent
AAA Farmington
04.2021 - 06.2021
- Welcomed members on arrival, displaying professional and friendly approach.
- Responded to member inquiries, complaints and special requests to increase customer satisfaction.
- Assisted members with DMV services, renewing vehicle registrations.
- Assisted in creating international driving permits for members who were traveling outside of the country.
Sales Representative
CLEARLINK Technologies
10.2012 - 03.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate service, and promoted key items.
- Provided exceptional services and pleasant customer experiences to customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Roy High School
Roy, UT05.2009
Skills
- Inbound Phone Call Management
- Customer Experience
- Fluent Spanish
- Call Control Skills
- Understanding Customer Needs
- Outgoing Phone Calls
- Sales Expertise
- Documentation
- Product Knowledge
Timeline
Call Receiver
AAA Mountain West Group
10.2021 - Current
Member Experience Agent
AAA Farmington
04.2021 - 06.2021
Sales Representative
CLEARLINK Technologies
10.2012 - 03.2021
High School Diploma -
Roy High School
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