Manuel Quintero
Layton,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Call Receiver
AAA Mountain West Group
Layton, UT (Remote)
10.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Experience Agent
AAA Farmington
Farmington, UT
04.2021 - 06.2021
- Welcomed members on arrival, displaying professional and friendly approach.
- Responded to member inquiries, complaints and special requests to increase customer satisfaction.
- Assisted members with DMV services, renewing vehicle registrations.
- Assisted in creating international driving permits for members who were traveling outside of the country.
Sales Representative
CLEARLINK Technologies
Salt Lake City, UT
10.2012 - 03.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate service, and promoted key items.
- Provided exceptional services and pleasant customer experiences to customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Roy High School
Roy, UT05.2009
Skills
- Inbound Phone Call Management
- Customer Experience
- Fluent Spanish
- Call Control Skills
- Understanding Customer Needs
- Outgoing Phone Calls
- Sales Expertise
- Documentation
- Product Knowledge
Timeline
Call Receiver
AAA Mountain West Group
10.2021 - Current
Member Experience Agent
AAA Farmington
04.2021 - 06.2021
Sales Representative
CLEARLINK Technologies
10.2012 - 03.2021
High School Diploma -
Roy High School