Lupe Valdez

• Los Angeles Theatrical Agent. Represented 220 actors in NY and Los Angeles. Submitted and pitched them to casting on TV/Film projects.
• Attended actor showcases. Signed new LA based talent
• Review headshots and reels for talent
• Craft individual plan for talent to best market themselves for casting and for their career.
• Helped edit reels for talent and helped them upload to various websites.

Worked for prestigious hi tech firm from India for a project for the top American high tech company for research on AR/VR and future smart phone development.

Took participants through a questionnaire and movements into a device. Indoors and in direct sunlight.

Mastered comprehensive knowledge of the complete Audi vehicle lineup.

Engaged effectively with clients, providing informative test drives.

Collaborated closely with seasoned managers to successfully finalize automotive transactions.

Sales Support for the Apple online store. We supported Customers who had questions or problems to solve regarding orders, billing and shipping issues.

We went through 20 step process to solve the customers needs, anticipates future problems and create an emotional connection with the customer.

Provides sales support for customers in the US, Canada, UK and Ireland on wide ranging issues.

Work with customers to resolve shipping issues and inquiries including reroutes etc

Also gave customer order status and helped with payment processing and authorizations. As well as contacting Credit Card companies through back channels and reversing authorizations.

Handles Sales overflow calls during product launches, answered questions about all of Apple products and accessories
Include hardware and software and other internet services such as apple id, iCloud

Works in a fast paced environment at one of the most dynamic companies in the world

Apple Finance Desk

Helped customers complete the Barclaycard Visa Card application processed application, Answered Barclaycard Visa Card related questionsComplete Barclaycard credit application with customer

• Represented 500 plus actors, models, and voice over artist for commercials, industrials and voice overs across Texas and the Southwest
• Evaluated and signed talent
• Met one on one with actors to play acting career
• Evaluated headshots and all materials
• Attended talent showcases
• Marketed talent to casting directors
• Call talent for auditions which always happen on one days notice
• Scheduled and booked talent on projects
• Taped auditions and uploaded them to various websites and services
• Led audition classes for representation and actor orientations.

• Maintained student records for the largest university in the US at the time.
• Performed grade changes, answered phones and help former students order copies of their diploma, front desk duties, evaluated thousands of records of incoming students to determine if they had enough credits in core subjects to attend UT.

• Student Fairs office
• Assistant to the 5 academic counselors to one of the largest departments at UT with 1400 students served by the Student Affairs office
• Coordinated schedules for appointments, maintained student databases on UT mainframe program
• Maintained supplies of handouts around the office
• Answered phones calls from students and general public

• Provided customer service to the general public and UT employees applying for jobs at University of Texas
• Provided computer tech support in person and by phone for the online employmentapplication
• Utejas
• Assisted and translated for Spanish speaking customers.