At Telecare Corp Mcmillan Ranch, I excelled as a Residential Counselor, significantly reducing behavioral incidents through expert de-escalation techniques. My approach fostered safe, supportive environments, enhancing resident wellbeing and independence. Skilled in client advocacy and empathetic communication, I effectively promoted essential living skills, demonstrating a profound impact on at-risk individuals' lives. Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings.