Lupie Kramer
Lakewood,CA
Summary
Results-driven professional with extensive experience in sales data analysis and process optimization. Proven track record of enhancing operational efficiency and implementing best practices in multi-unit retail environments. Expertise in developing customer satisfaction strategies that drive measurable results.
Overview
14
14
years of professional experience
Work History
Field Consultant
7 Eleven
South Orange County, California
10.2021 - 09.2025
- Conducted site assessments to identify operational improvements for store efficiency.
- Collaborated with store Franchisee's to develop and implement best practices.
- Analyzed sales data to recommend inventory adjustments and promotions.
- Provided feedback to management on employee performance and operational challenges.
- Developed strategies to increase customer satisfaction levels.
- Drafted proposals for new business opportunities.
- Evaluated existing procedures for efficiency and accuracy.
- Identified potential opportunities for process optimization.
Multi-Unit General Manager
American Eagle Outfitters/ Aerie
Cerritos, California
11.2018 - 10.2021
- Oversaw daily operations across multiple retail locations.
- Directed staffing, training and development activities within the units.
- Managed staff recruitment, training, and performance evaluations.
- Cultivated a strong team environment through effective communication and leadership.
- Implemented visual merchandising strategies that improved product visibility and customer engagement.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Established quality assurance standards to ensure consistency and excellence in products and services across all units.
- Led initiatives that streamlined operations and reduced costs across multiple units.
General Store Manager
Victoria's Secret
Cerritos, California
05.2011 - 05.2021
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Oversaw daily operations to ensure smooth store functionality.
- Trained and developed staff in customer service techniques.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Monitored sales trends and adjusted strategies accordingly.
- Fostered a positive team environment to improve employee morale.
- Ensured compliance with company policies and procedures consistently.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Skills
- Site assessments
- Retail performance analysis
- Inventory management
- Sales strategy
- Best practices
- Process optimization
- Operational efficiency
- Process improvement
- Employee performance evaluation
- Customer satisfaction strategies
Accomplishments
- 7 Eleven Servant Leadership Champion, Franchise Western Zone 2024
Timeline
Field Consultant
7 Eleven
10.2021 - 09.2025
Multi-Unit General Manager
American Eagle Outfitters/ Aerie
11.2018 - 10.2021
General Store Manager
Victoria's Secret
05.2011 - 05.2021