Lupita Gonzalez
Weslaco,TX
Summary
Detail-oriented professional with strong organization and communication skills, adaptable to clerical and data entry roles.
Proficient in Microsoft Office, with experience managing records, organizing information, and maintaining data accuracy.
Overview
9
9
years of professional experience
Work History
Home Health Care Provider
New Life Home Health
Donna, TX
02.2023 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Developed care plans tailored to individual needs, enhancing overall quality of life.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
Home Health Provider
CHARITY HOME HEALTH, Relocated, Home Health Staffing Agency
Edinburg, TX
10.2022 - 02.2023
- Delivered personalized patient care plans, ensuring adherence to medical guidelines and improving overall patient satisfaction.
- Assisted patients with daily living activities, enhancing their independence and quality of life.
- Monitored vital signs consistently, documenting changes to provide accurate reports for healthcare teams.
- Collaborated with multidisciplinary teams to coordinate care and streamline communication among providers.
Receptionist Administrator/Chiropractic Assistant
Path to Wellness Chiropractic
Brownsville, TX
04.2019 - 03.2020
- Managed front desk operations, ensuring smooth patient flow and appointment scheduling.
- Responded to patient inquiries, providing accurate information on services and treatment options.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Assisted in billing processes, verifying insurance information for timely claim submissions.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Facilitated communication between departments, improving overall organizational efficiency.
Receptionist
Val Therapy
Donna, TX
03.2018 - 02.2019
- Greeted and directed clients, ensuring a welcoming atmosphere at reception.
- Assisted in onboarding new patients by explaining procedures and completing necessary paperwork.
- Processed insurance claims and verified eligibility to facilitate smooth billing operations.
- Communicated with healthcare providers regarding patient inquiries and appointment confirmations.
- Scheduled appointments and maintained calendars for staff to optimize time management.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
Receptionist
Valley Wide Therapy
Edinburg, TX
02.2017 - 02.2018
- Oversaw reception duties by greeting and directing clients, contributing to a friendly and professional environment.
- Managed multi-line phone system, efficiently routing calls to appropriate staff.
- Scheduled appointments using electronic health record (EHR) systems to optimize client flow.
- Maintained organized filing system for patient records, improving retrieval efficiency.
- Organized files, entered data, and handled customer inquiries.
- Scheduled appointments and maintained calendar for staff, optimizing meeting efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
Education
GED -
Donna High School
Donna, TXAssociate of Science -
South Texas College
McAllen, TXSkills
- Telephone skills
- Appointment scheduling
- File management
- Correspondence distribution
- Organization skills
- Clerical support
- File organization
- Word processing
- Multi-line telephone skills
- Fluent in [English] and [Spanish]
- Team collaboration
- Telephone etiquette
- Customer service
- Call routing
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Health Care Provider
New Life Home Health
02.2023 - Current
Home Health Provider
CHARITY HOME HEALTH, Relocated, Home Health Staffing Agency
10.2022 - 02.2023
Receptionist Administrator/Chiropractic Assistant
Path to Wellness Chiropractic
04.2019 - 03.2020
Receptionist
Val Therapy
03.2018 - 02.2019
Receptionist
Valley Wide Therapy
02.2017 - 02.2018
GED -
Donna High School
Associate of Science -
South Texas College