Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lupita Hernandez

DALLAS,TX

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

COPC Southeast Pharmacy
12.2021 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted and labeled prescriptions with correct item and quantity.

Certified Pharmacy Technician

Anderson Pharmacy
08.2020 - 12.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

Pharmacy Technician Trainee

Walgreens
04.2018 - 08.2020
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Front of House Server

Chick-fil-A
11.2017 - 03.2018
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.

Collections Agent

CMI Group
01.2016 - 10.2017
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Cashier

Macys Department Store
09.2015 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

GED -

El Centro College
Dallas, TX
01-2018

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Time management
  • Point of sale systems proficiency
  • Drug inventory management
  • Medicare and medicaid process
  • Patient education and counseling

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual

Timeline

Certified Pharmacy Technician

COPC Southeast Pharmacy
12.2021 - Current

Certified Pharmacy Technician

Anderson Pharmacy
08.2020 - 12.2021

Pharmacy Technician Trainee

Walgreens
04.2018 - 08.2020

Front of House Server

Chick-fil-A
11.2017 - 03.2018

Collections Agent

CMI Group
01.2016 - 10.2017

Cashier

Macys Department Store
09.2015 - 01.2016

GED -

El Centro College

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