Lupita Olivarez
San Antonio,TX
Summary
Self-motivated, independent, and hardworking individual with a passion for learning and overcoming challenges who values the importance and practices of leadership.
Overview
33
33
years of professional experience
Work History
HR Assistant
Labatt Food Service
San Antonio, TX
12.2023 - Current
- Conduct new hire orientation to verify completion of appropriate paperwork and upload information to the human resources database.
- Conduct exit interviews with terminated employees.
- Assist in recruitment efforts, including scheduling potential applicants to begin the application process.
- Assist in maintaining potential employee records by updating information to reflect changes accurately and promptly.
- Answer and redirect incoming phone calls for the office.
- Deliver friendly assistance with new hires throughout the hiring process.
Part-Time Inventory Associate
WIS Inventory Solutions
San Antonio, TX
04.2023 - Current
- Complete physical inventory counts on a daily basis.
- Use hand-held device to record inventory levels.
- Fast-paced environment that requires teamwork, and excellent attention to detail.
HR Secretary
RGV Sugar Growers, Inc
Santa Rosa, TX
06.2020 - 02.2023
- Supported the HR Director in the everyday functions of the HR Department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Provided support and assistance to all employees to ensure that employees were adequately managed, appropriately compensated, and effectively trained.
- Addressed work-related issues such as complaints regarding discrepancies in pay, complaints of unfair treatment, and insurance coverage rates.
- Closely examined monthly billing of health and supplemental insurance.
- Handled the distribution, and screening of employment applications.
- Scheduled new and returning employee processing, and orientation dates.
- Completed MVR checks, and scheduled drug screening.
- Collected required documents for I-9s, and new employee verifications.
- Indoctrinated new and returning employees on company benefits, and 401K.
- Activated all returning and new employees into the AS400 computer system, and the Navigator System.
- Processed employee termination paperwork.
- Processed all unemployment claims.
- Researched discrepancies of unemployment claims.
- Collected insurance owed from employees before and after temporary layoffs and kept track of all balances.
- Performed various other duties as instructed by the HR Director.
General Manager
Stripes Convenience Stores
Mercedes, TX
11.2019 - 06.2020
- Oversaw the condition of the store such as cleanliness, proper food service, sanitation, inventory levels, managed expenses, controlled shortages.
- Provided excellent customer service by attending to customer needs, and responding to customer complaints.
- Fostered a coaching environment with team members, provided guidance on how to handle difficult situations, and recognized their achievements to ensure they went above and beyond in their work and thus providing excellent customer service.
- Counted cash, submitted deposit amounts with supporting documentation, and delivered deposits to the bank on a daily basis.
- Prepared displays for the implementation of quarterly marketing campaigns, and sales promotions, and ordered merchandise accordingly for those promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off's.
- Managed budget implementations, employee training, and schedules.
- Kept team members up to date on current product offerings, and ensured proper promotion to customers.
- Kept inventory of store merchandise, and ordered accordingly on a weekly basis to maintain 100% stock on shelves, in coolers, and food service items.
- Analyzed financial data for profits and losses, and worked with the Area Manager on how to continue to raise profits and eliminate losses.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Stripes Convenience Stores
San Benito, TX
06.2019 - 11.2019
- Assisted the Store Manager in overseeing the overall condition of the store such as cleanliness, proper food management, stocked shelves, and coolers.
- Delegated team members on store responsibilities as instructed by the Store Manager.
- Handled and processed cash and credit card transactions.
- Received incoming merchandise and verified package receipts.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Attended and responded to any customer complaints, and reported to the Store Manager.
- Timed safe, counted and submitted deposit amounts with supporting documentation for delivery of deposits to the bank on a daily basis.
- Mentored team members to enhance professional development and accountability in workplace.
- Various other duties as assigned by Store Manager.
Casher/Customer Service
A-C Brew & Wine Drive Thru
La Feria, TX
08.2018 - 06.2019
- Provided customer service by handling, and processing cash, and credit card transactions.
- Assisted with inventory by counting, and recording stock into the Clover System.
- Counted money in drawers at beginning and end of each shift.
- Received incoming merchandise, and verified package receipts
- Restocked shelves and coolers.
Store Manager
Tex-Mex Food Mart
Santa Rosa, TX
10.2013 - 08.2018
- Provided excellent customer service by processing cash and card transactions in a timely manner.
- Managed inventory control, cash control, and store opening and closing procedures.
- Counted cash drawers, completed and entered paperwork into Back Office system.
- Made employee payroll on a weekly basis, and occasionally made bank deposits.
- Interviewed job candidates, trained new employees on POS system, made staffing, and weekly schedule decisions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Received inventory and verified package receipts, verified that products were properly priced and displayed.
Secretary
APC Homemaker Services, Inc
Harlingen, TX
09.1993 - 01.2013
- Assisted with administrative support to peers and senior management and helped create, and edit documents, and kept policy and procedure manuals up to date.
- Assisted front desk with incoming phone calls, sending and receiving packages, sorted and distributed incoming mail to the respective employees.
- Assisted Human Resources Department with maintaining personnel files by auditing, filing, and working with outer offices to ensure files were kept up to date.
- Wrote and edited professional correspondence, memoranda and emails.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associates of Applied Science - Agriculture Technology
Texas State Technical College
Harlingen, TexasBachelors - Anthropology, Interdisciplinary Film Studies
The University of Texas Pan-American
Edinburg, TexasSkills
- Microsoft Word, Excel
- Time management skills
- Verbal and written skills
- Problem Resolution
- Bilingual: English, Spanish
- Employee relations
- Team player
- Human resources support
- Scheduling
- New hire orientation
- Background checks
Languages
English
Spanish
Timeline
HR Assistant
Labatt Food Service
12.2023 - Current
Part-Time Inventory Associate
WIS Inventory Solutions
04.2023 - Current
HR Secretary
RGV Sugar Growers, Inc
06.2020 - 02.2023
General Manager
Stripes Convenience Stores
11.2019 - 06.2020
Assistant Manager
Stripes Convenience Stores
06.2019 - 11.2019
Casher/Customer Service
A-C Brew & Wine Drive Thru
08.2018 - 06.2019
Store Manager
Tex-Mex Food Mart
10.2013 - 08.2018
Secretary
APC Homemaker Services, Inc
09.1993 - 01.2013
Associates of Applied Science - Agriculture Technology
Texas State Technical College
Bachelors - Anthropology, Interdisciplinary Film Studies
The University of Texas Pan-American