Seasoned Specialist offering 25 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes. Versatile Customer Service Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 30-year career in Customer Service. Known for excellent attention to detail and great work ethic. Versatile Data Entry Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 10-year career in Health Information Industry. Known for excellent attention to detail and great work ethic.
Hi, I’m
Luqueeta Elizabeth Hayward
Hernando,Florida
Summary
Overview
27
years of professional experience
1
Certification
Work History
WellFlorida CouncilGainesville, Florida
Data Extraction Specialist/CAREWare Coordinator for the HIV/AIDS Program
01.2018 - 01.2024
Job overview
- Responsible for managing and inputting the collection of the Monthly Nursing Home Utilization form data used for reporting to ACHA quarterly
- This is for District 3 which includes 16 Counties utilizing 74 facilities
- This data is for the Certificate of Need
- Assume lead responsibility for the development, training, implementation, utilization, data extraction, reporting, data grooming, and maintenance of the local CAREWare interface, in conjunction with the Florida Bureau of HIV/AIDS
- Coordinate all WellFlorida CAREWare data activities
- Extract all required data elements from Ryan White-funded clinic records (paper and electronic)
- Coordinate with the DOH clinics for HMS access and data extraction to CAREWare
- Arrange with clinic personnel for regular on-site record extraction
- Maintain a positive working relationship with appropriate clinic personnel
- Enter data accurately in the Ryan White CAREWare database
- Protect the confidentiality and security of all data always obtained
- Checks all clinic lab invoices against CAREWare for payer and eligibility information
- Generate multiple monthly data reports
- Generate reports as needed for the Quality Assurance Coordinator and the Program Director
- Provide support for Ryan White Consortium meetings, as necessary
- Perform other appropriate tasks, as requested by the Program Director or the Chief Executive Officer.
CIOX Healthcare at Citrus Memorial HospitalInverness, Florida
Client Service Representative ll Release of Information
01.2015 - 01.2018
Job overview
- Customer Service Specialist
- Verify requests to ensure Health Insurance Portability and Accountability Act (HIPAA) compliant, handle walk in medical record requests, answer multi-line phone; management of daily work queues, internal policy and procedure adherence, utilization of multiple electronic health record (EHR) forms
- Open and process incoming mail for the Health Information Management (HIM) department, receive and review subpoenas, and legal requests
- Maintain open communication among insurance companies, and lawyers’ offices on status of requested records
- Work with the HIM director to process internal and third-party requests; process stat requests; and complete doctor, hospital, and home health requests
- Software Programs: HealthSource eSmartLog, eSmart Link, Cerner Millennium (physician clinical documentation, order entry, e-prescriptions, etc.); Foxit Reader, eRequest, and Prism, Multipurpose fax/scanner/copier/printer.
American Mortgage Field ServicesBrooksville, Florida
Compliance Training Coordinator
01.2009 - 01.2012
Job overview
- Customer Service Manager
- Managed thirty-five people, coordinated three offices for compliance to banking regulations; travel to Austin, Texas, and Miami, Florida monthly to ensure offices were current on banking policies for housing inspections
- Responsible for any bank denials to resubmit, trained employees in data entry, photo processing, and bank regulations
- Coordinated on time external vendor’s inspection
- Interviewed new hires in all three locations.
True Performance Collision CenterOcala, Florida
Office Manager/Secretary
01.2008 - 01.2009
Job overview
- Customer Service: Accounts payable and receivable, claims submission for insurance companies, data entry, input insurance estimates in the computer system, used multi-line phone systems, and responsible for the maintaining and accounting of employee timecards.
City Collision of GainesvilleGainesville, Florida
Administrative Assistant
01.2007 - 01.2008
Job overview
- Customer service
- Answered multi line phone system, handled all company funds, handled insurance companies’ inquiries and requests, managed payroll, performed data entry, and scheduled customers for repairs.
Collision Tech of Citrus CountyInverness, Florida
Office Manager
01.1997 - 01.2007
Job overview
- Customer service
- Answered multi line phone system, coordinated accounts payable and accounts receivable, ordered parts, constructed files, performed data entry, handled inquiries and requests from insurance companies, managed payroll, made bank deposits, scheduled customers for repairs, and handled company funds.
Education
Tampa School of Real Estate
Florida Post Licensing
01.2023
University Overview
State of Florida Department of Business and Professional Regulation
Division of Real Estate, Real Estate License
01.2021
University Overview
Pearson Vue Real Estate Exam
01.2021
University Overview
Foxfire Realty School
01.2020
University Overview
American Health Information Management Association 90th Convention
Registered Health Information Technician (RHIT)
01.2018
University Overview
American Health Information Management Association (AHIMA)
Associate in Science, Health Information Technology (GPA 3.54)
01.2017
University Overview
College of Central Florida
01.2016
University Overview
Withlacoochee Technical Institute
Certificate for Accounting, Typing, and Word Perfect
01.1998
University Overview
Oregon Department of Education GED Program
General Education Diploma Equivalent
01.1989
University Overview
Skills
- Customer Service Specialist Excellent ability to work individually or as dependable team member Ability to multitask and maintain an organized work area Competence to prioritize and manage time efficiently Qualified in problem solving and interpreting information Ability to accept responsibility and to make difficult decisions Excellent with maintaining confidentiality 10-Key proficient and typing speed of 80wpm Skilled with Office Suite, Microsoft Teams
- Customer Relations
- Resource Allocation
- Quality Assessment
- Quality Assurance
- Proficient in Mircosoft suite
- Project Planning
- Experience in Leadership
- Quantitative Skills
- Data Analysis
- Gathering information
- Data policy enforcement
- Data Gathering
- Information gathering and analytics
- Information Protection / Data Classification
- Data extraction and synchronization
- Patient data gathering
Affiliations
Affiliations
- PHI THETA KAPPA, honor student 2012-2016
- Habitat for Humanity, volunteer
- Special Olympics, former fundraising assistant, and volunteer
- Trikes by Design a Motorcycle Dealer, volunteered one year to enhance my office management skills
Extracurricular Activities
Extracurricular Activities
Camping, boating, fishing, quiet time, movies and enjoying activities with 1 child (adult), 2 grandboys, and my loving husband and friend of 28 years.
Certification
Florida Department of Business and Professional Regulation: Division of Real Estate
License Number SL3509811
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Data Extraction Specialist/CAREWare Coordinator for the HIV/AIDS Program
WellFlorida Council
01.2018 - 01.2024
Client Service Representative ll Release of Information
CIOX Healthcare at Citrus Memorial Hospital
01.2015 - 01.2018
Compliance Training Coordinator
American Mortgage Field Services
01.2009 - 01.2012
Office Manager/Secretary
True Performance Collision Center
01.2008 - 01.2009
Administrative Assistant
City Collision of Gainesville
01.2007 - 01.2008
Office Manager
Collision Tech of Citrus County
01.1997 - 01.2007
Tampa School of Real Estate
Florida Post Licensing
State of Florida Department of Business and Professional Regulation
Division of Real Estate, Real Estate License
Pearson Vue Real Estate Exam
Foxfire Realty School
American Health Information Management Association 90th Convention
Registered Health Information Technician (RHIT)
American Health Information Management Association (AHIMA)
Associate in Science, Health Information Technology (GPA 3.54)
College of Central Florida
Withlacoochee Technical Institute
Certificate for Accounting, Typing, and Word Perfect
Oregon Department of Education GED Program
General Education Diploma Equivalent
Similar Profiles
Tanya GucevskiTanya Gucevski
Coordinator Human Resources at Maribyrnong Council and Hobsons Bay CouncilCoordinator Human Resources at Maribyrnong Council and Hobsons Bay Council
Terrence RakiTerrence Raki
Volunteer at Kawerau District Council - Youth CouncilVolunteer at Kawerau District Council - Youth Council
Jennifer S ManoelJennifer S Manoel
Proctor at British Council, British Council examsProctor at British Council, British Council exams
Nicole M. DamatoNicole M. Damato
Clinical Nurse Leader at HCA Florida Citrus HospitalClinical Nurse Leader at HCA Florida Citrus Hospital
Sasha MorrellSasha Morrell
Baker at Winn Dixie SupermarketBaker at Winn Dixie Supermarket