Luqui Canales
Ashburn,VA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SENIOR COMPUTER USER SUPPORT
CACI/ APPLY LOGIC
12.2021 - 12.2023
- Responsible for utilization of the computer in the analysis and solution of business, scientific, engineering, and other technical problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Respоnsible fоr system maintenance cооrdinatоr, batch prоcessing file backups and restоres, database suppоrt, special fоrms printing, prоcedure dоcumentatiоn.
- Versee general cоmputer оperatiоns and perfоrmed cоmputer maintenance and trоubleshооting.
- Storing and retrieving computer files.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
BUSINESS OWNER
NUTRI MUSCLE MEALS
06.2018 - 12.2022
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Studied market to determine optimal pricing of goods & services and to capitalize on emerging opportunities.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for business growth.
- Managed payroll, daily deposits and cost controls.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
BANKER
MIDDLEBURG BANK
12.2017 - 05.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Opened, closed and updated accounts for customers
- Provided advice on different bank products and financial options
- Balanced teller drawers and ATM cash
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
- Continually boosted branch production & revenue by consistently meeting all monthly and quarterly sales goals
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
LEAD TELLER OPERATIONS SPECIALIST | ASSISTANT MANAGER
CAPITAL ONE BANK
06.2015 - 12.2017
- Supervised activities of the branch, create and analyze management information and reports, set targets, and ensure they are met.
- Conduct audits of tellers, vaults, ATMs, and currency.
- Provide a complete range of client services at the Bank, including opening new accounts, explaining available.
- Bank products and services, and gathering client information to process new and existing accounts.
- Assist clients in meeting their financial needs by engaging in conversation, identifying opportunities, and recommending appropriate solutions.
- Provides exceptional service through every interaction and partners with retail team members to resolve client issues, answer inquiries in a timely manner, and ensure that all needs are met.
- Demonstrates teamwork by actively participating in team meetings, contributing ideas and suggestions, assisting other team members when needed, and volunteering for assignments.
- Adheres to the highest ethical standards and all applicable policies, procedures, and regulatory requirements in order to maintain the valued trust of our clients and community.
- Adheres to the highest ethical standards and all applicable policies, procedures and regulatory requirements in order to maintain the valued trust of our clients and community.
ASSISTANT MANAGER
JOS A BANK
12.2013 - 11.2015
Education
Accounting And Business Management
Liberty University
Lynchburg, VAAccounting
Northern Virginia Community College
Annandale, VASkills
- System monitoring
- Hardware and software installation
- Technical Analysis
- Server Support
- Inbound & Outbound Calls
- Customer Service & customer satisfaction
- Troubleshooting
- Logging faults Network support
- IT maintenance
- Microsoft technologies
- Technical support
- Chat customer support
- Remote support tools
- Addressing customer issues
Certification
- Cisco & CompTIA A+ (Ongoing)
- DHS clearance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SENIOR COMPUTER USER SUPPORT
CACI/ APPLY LOGIC
12.2021 - 12.2023
BUSINESS OWNER
NUTRI MUSCLE MEALS
06.2018 - 12.2022
BANKER
MIDDLEBURG BANK
12.2017 - 05.2018
LEAD TELLER OPERATIONS SPECIALIST | ASSISTANT MANAGER
CAPITAL ONE BANK
06.2015 - 12.2017
ASSISTANT MANAGER
JOS A BANK
12.2013 - 11.2015
Accounting And Business Management
Liberty University
Accounting
Northern Virginia Community College