Lurleen Sargent
Franklin,TN
Summary
Product Solutions Consultant and Program Manager with over 25 years of global experience working with Enterprise businesses. Accomplished professional offering extensive corporate account planning experience in solving business challenges. Ability to lead both internal account teams and partners with cross-functional teams through discovery meetings, process analysis and evaluations while formulating winning proposal strategies. Extensive experience as a client relationship/project management professional with a broad background and exceptional skills in relationship building, IT acumen, and operations management.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
UHG, United Health Group
2020.10 - Current
- Compassionate delivery of exceptional experience to members by serving as resource providing detail explanation of their benefits and enrolling them in Prescription Mail Order service for their convenience.
- Researching complex issues across multiple databases to resolve member's escalated issues.
- Meeting performance goals for enrollments, efficiency, call quality, provider satisfaction, first call resolution and attendance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Marketing Specialist
Synechron
2018.09 - 2020.09
- Marketing Leader for Synechron US Central Region responsible for Events and Customer-based marketing and sales reference
activities including case studies, video testimonials and sales references for Insurance and Financial Services Industry. - End-to-end product content creation, including development of US Central content strategies with brochures, one sheets, digital media (i.e., videos), and social media.
- Excellent leadership, teamwork, and collaboration skills, working across 7 global regions: US, France, Netherlands, Paris, India, Singapore, and UK. Developing US Central Communications, PR strategy, working with US Central Executive Leaders.
- Managed cross-functional teams to successfully execute product launches and promotional events
Marketing, Consulting and Program Management
Sertainty
2015.04 - 2018.03
- Responsible for Marketing and Program Management of Sertainty's technology (developer's tool kit) that embeds protection and governance entirely within data object or file, independent of infrastructure
- Developed strategies and orchestrated company resources to present company brand and technology
- Responsible for Consulting and Presenting technology solutions to C-Level Executives
- Project management for development of products using Sertainty's technology.
Enterprise IT Staffing Account Executive
Staffing Technologies LLC and Protech Talent& Technology
2013.01 - 2015.03
- Strategic Consulting and Sales in IT Staff augmentation, Network Technical Services and Managed Technical Services
- Identified & developed new opportunities by using strong listening & solution selling skills to engage clients and position competitive advantages
- Develop and grow Nashville area client base by marketing services for contract and/or contract to hire staffing solutions
- Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service.
Account Executive
Verizon enterprise Service
1992.01 - 2012.01
- Accomplished, solutions-oriented technology sales and business development professional offering extensive corporate account planning experience in solving business challenges to enterprise customers.
- Responsible for positioning Verizon's technology solutions by aligning enterprise customers' business strategic objectives
- These customers were Deloitte, Nissan, International Paper and Federal Express
- Team leader for delivering and implementation of all Verizon technologies coordinating all cross-functional teams with excellent communication skills and using effective process analysis and evaluations.
Education
Bachelor of Sciences -
University of Memphis
Skills
- Customer Success Manager
- Drive Exceptional Customer Satisfaction
- Excellent Organization and Communications Skills
- Executive Relationships
- Managing across many different internal and external teams
- Creative Presentations & Product Demonstrations
- Business Development
- Continuous Education in Health Industry
- Solutions Selling
Technical Acumen
- Well versed on conducting business process analysis, managed professional services, enterprise security, Cloud based and mobility solutions
- Working knowledge of server infrastructure, network storage, software services, virtualization, SaaS, IaaS
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook) & Salesforce.com
- Proficient with CRM tools , Salesforce, Bullhorn, InfusionSoft, PipeDrive
- Proficient in Project Management methodologies and tools (Agile, Waterfall)
Organizations
- WiTT – Women in Technology of TN – Director of Programs and Events
- WiCyS – Women in Cybersecurity
- Member of ISC2 in Middle TN – Security Certifications
- Member of ISSA – Information Security Systems Association
- Boys and Girls Club of Middle TN
- Habitat for Humanity
Timeline
Customer Service Representative
UHG, United Health Group
2020.10 - Current
Marketing Specialist
Synechron
2018.09 - 2020.09
Marketing, Consulting and Program Management
Sertainty
2015.04 - 2018.03
Enterprise IT Staffing Account Executive
Staffing Technologies LLC and Protech Talent& Technology
2013.01 - 2015.03
Account Executive
Verizon enterprise Service
1992.01 - 2012.01
Bachelor of Sciences -
University of Memphis
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