Lusandra Alvarez
Yonkers,NY
Summary
Caring Youth Care Worker with 2 years of experience mentoring undocumented adolescents. Adept at working with delinquent and abused youth . Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately.
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Care Specialist
Children’s Village, Dobbs
Dobbs Ferry, NY
01.2020 - 01.2022
- Wrote reports for case managers and caregivers, documenting progress.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Transported passengers safely to doctor and court appointment, including airport
- Traveled by airplane from one state to other when necessary.
- Explained program rules and norms to each minor.
- Conducted interviews weekly to new minors entering program
- Maintained safety and security of youth under care.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Observed individual behaviors and suspect actions and reported issues to supervisory staff.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Maintained documentation and records of training activities and group events for review by program.
- Attended over 80 hours training courses to advance professional knowledge.
- Carried out day-day-day duties accurately and efficiently.
Customer Service Specialist Head Cashier
Orion electronics
The Bronx, NY
11.2018 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases
- Restocked and organized merchandise in front lanes.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Operated cash register to record transactions accurately and efficiently
Hotel Receptionist
Hotel Saint George
Tenerife, Spain
12.2017 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed late check-ins and directed guests to rooms and facilities
- Collected room deposits, fees and payments
- Resolved service-related problems and documented actions in system
Law Office Receptionist
Rodriguez Law Firm
Santo Domingo, Dominican Republic
01.2016 - 06.2017
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Interviewed and prepared intake sheets for clients in Spanish and English.
- Provided assistance by writing contracts to sale and rent properties.
- Assisted attorneys with case organization and administrative tasks.
Education
No Degree - Hotel Receptionist AND CUSTOMER Service
12.2017
No Degree - Technical Superior Finance And Administration
12.2017
Skills
- Problem-Solving
- Microsoft Office (Word, Outlook…)
- Use of office equipment (fax machines, copiers, etc)
- Verbal and written communication
- Professionalism and Customer focus
- Organization and planning
- Handling pressure and tolerating stress
- Multitasking, Efficiency, Time Management
Certification
- Administrative office basic techniques
- Occupation risk prevention
- Culture-sensitive intervention, development and trauma with children over the age of 7
- Culture, migration experience, trauma and evaluation
- Interventions with very young children in culture, development and trauma
- Abuse prevention systems, sexual abuse
- Hotel management
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
driving liscence
Timeline
Youth Care Specialist - Children’s Village, Dobbs
01.2020 - 01.2022
Customer Service Specialist Head Cashier - Orion electronics
11.2018 - 08.2019
Hotel Receptionist - Hotel Saint George
12.2017 - 09.2018
Law Office Receptionist - Rodriguez Law Firm
01.2016 - 06.2017
School of Hospitality And Tourism - No Degree, Hotel Receptionist AND CUSTOMER Service
INN - No Degree, Technical Superior Finance And Administration
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