Dominque Smalley Rivera
The Bronx
Summary
Dynamic and detail-oriented professional with a strong ability to manage multiple priorities effectively while fostering a positive work environment. Recognized for a proven track record of assuming additional responsibilities that contribute to team success and enhance overall productivity. Committed to delivering high-quality results through exceptional organizational skills and a collaborative approach. Eager to leverage expertise in a challenging role that values dedication and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Care Specialist
The New York Foundling
08.2025 - Current
- Monitored daily activities, ensuring safety and compliance with organizational policies and procedures.
- Trained new staff on best practices in youth engagement and crisis intervention techniques.
- Established positive relationships with families, fostering open communication regarding youth progress and challenges.
- Maintained detailed documentation of each youth''s progress, enabling accurate assessments and informed decisionmaking.
- Provided a safe and nurturing environment for at-risk youths, offering compassionate guidance during times of personal struggle.
- Managed crisis situations effectively, deescalating conflicts and ensuring the safety of all involved parties.
- Maintained strict confidentiality regarding sensitive information pertaining to each youth''s background and circumstances.
- Completed clear and concise documentation of youth behavior and actions.
Program Assistant
Bronxworks
10.2024 - Current
- Enter attendance daily for all groups, projects and dismissals in DYCD connect.
- Data entry.
- Work directly with the program manager.
- Create lesson plans.
- Assist with homework.
- Produce mental wellness projects.
- Submit meal participation roster to kitchen staff.
- Assisted students in achieving personal goals through daily skill-building activities.
Direct Support Professional
Ahrc Nyc
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Youth Counselor
Ali Forney Center
06.2023 - 03.2024
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Created and implemented individualized plans for individual youth.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Familiar with DYCD compliance.
Residential Specialist
Served the Underserved SUS
03.2023 - 06.2023
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
Video Repair Specialist
Charter Communications, Spectrum
09.2019 - 03.2020
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Collaborated with manufacturers to stay updated on the latest product developments, ensuring up-to-date knowledge on device specifications and repair methods.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Improved team performance with regular training sessions on new tools and techniques.
Operations Specialist
Weston Insurance
04.2018 - 09.2019
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Education
Associate of Science - Psychology
Miami Dade College
Miami, FL09.2025
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Team Collaboration
- Self-care strategies
- Tactful communication
- Youth Mentoring
- Operations coordination
- Operational Efficiency
- Planning and coordination
- Problem-Solving
- First aid and CPR
- Youth advocacy
- Youth supervision
Certification
CPR and first Aide Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Care Specialist
The New York Foundling
08.2025 - Current
Program Assistant
Bronxworks
10.2024 - Current
Youth Counselor
Ali Forney Center
06.2023 - 03.2024
Residential Specialist
Served the Underserved SUS
03.2023 - 06.2023
Direct Support Professional
Ahrc Nyc
01.2023 - Current
Video Repair Specialist
Charter Communications, Spectrum
09.2019 - 03.2020
Operations Specialist
Weston Insurance
04.2018 - 09.2019
Associate of Science - Psychology
Miami Dade College