Ashley Garcia
Bronx,NY
Summary
Experienced medical administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
The New York Foundling
04.2024 - Current
- Maintain and update medical records for foster children on EMR OP, ensuring compliance with HIPAA and agency policies
- Schedule and coordinate foster care children's medical, dental, and mental health appointments
- Assist with processing insurance claims and verifying Medicaid or other healthcare coverage
- Prepare and distribute medical forms, consent documents, and reports on Microsoft Word and Outlook as needed
- Communicate with healthcare providers, foster parents, and caseworkers on Teams to ensure continuity of care
Client Consultant/Coordinator
Skin Laundry/ADP/SF Medicine
10.2022 - 06.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Review contraindications with clients before moving forward with their process, which was then confirmed by the nurse and head doctor
- Coordinated patient scheduling and payments for billing, along with answering phone calls and emails
- Drove daily team revenue goals by bringing in over $500 in product sales and over $1000 in memberships
- Provide ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
Front Desk Coordinator
JUVA/Abacus Dermatology
12.2021 - 04.2022
- Greeted patients upon arrival, offered assistance, answered questions to build rapport, and ensured proper paperwork was filled out/collected
- Used internal software to process appointments, run insurance eligibility, communicate with practitioners/nurses, and inventory
- Generated statements and posted payments to accounts, reviewing charges with guests at checkout
- Ran end-of-day reports and notified staff of necessary corrections/resolutions
- Responded swiftly to patient requests and other inquiries made via the establishment website, email, or phone
- Created spreadsheets for special occasions and collected deposits over the phone and/or in person
- Contact patients with outstanding balances to retrieve payment
- Generate and send 'thank you' coupons and certificates to referring practices and patients
Billing Specialist/Coder
Advanced Dermatology/MD Alliance
03.2021 - 12.2021
- Run insurance eligibility daily for six different sites using eClinicalWorks and insurance provider portals
- Check day-by-day, depending on insurance, which patients require prior authorization requests, and submit them via email/fax
- Repeat for patients who need referrals
- Answer all Spanish-speaking (along with English-speaking) billing calls as well as billing questions from front desk receptionists/providers at all sites
- Created/processed HCFA's (secondary/paper claims) and sent out certified mail
- Reviewed patient A/R and made courtesy calls to patients with outstanding balances to collect payments
- Create, code, and batch out claims (Send corrected claims if necessary) on eClinicalWorks
- Coordinate surgical appointments (In and out of office)
- Special projects such as creating spreadsheets for insurance that included denials and required reprocessing
- Read ERAs/EOBs and post insurance payments
Education
Diploma -
New Dawn Charter High School
Some College -
New York City College of Technology
Skills
- Data entry
- Computer skills
- Office administration
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient care and confidentiality
- Insurance verification
- EMR software
Timeline
Medical Administrative Assistant
The New York Foundling
04.2024 - Current
Client Consultant/Coordinator
Skin Laundry/ADP/SF Medicine
10.2022 - 06.2023
Front Desk Coordinator
JUVA/Abacus Dermatology
12.2021 - 04.2022
Billing Specialist/Coder
Advanced Dermatology/MD Alliance
03.2021 - 12.2021
Some College -
New York City College of Technology
Diploma -
New Dawn Charter High School