Tyla Belcher
Kissimmee,FL
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
Southwest Internal Medicine Specialists
Orlando, USA
01.2023 - Current
- Processed and verified new patient data
- Checked in and checked out the patients
- Coordinated insurance verifications and pre-authorizations for patient services.
- Facilitated effective communication between patients and healthcare providers.
- Scanned documents into EHR systems according to established protocols
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Office Assistant
Acute Patient Care
Kissimmee, Florida
01.2022 - 01.2023
- Handled large volumes of incoming calls daily with speed and efficiency
- Assisted healthcare professionals with administrative tasks and patient inquiries.
- Organized and maintained medical records for easy access and retrieval.
- Communicated effectively with patients to provide necessary information and support.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
SALES MANAGER
01.2017 - 01.2020
- Sales Manager with 3+ years of experience in training and supervising sales staff, and planning and implementing sales strategies nationwide
- Working with different groups to train on companies newest projects.
- Planned and prioritized work to meet commitments aligned with organizational goals
Education
Phlebotomy Certification -
Clinical Solutions Academy
High School Diploma -
Liberty High School
Skills
- Medical record keeping
- Consumer & Client Support
- Administrative Operations
- Data Entry
- Document Processing
- Scheduling & Calendar Management
- Customer Service & Communication
- Confidential Information Handling
- ECW Database Entry
- Healthcare compliance
Languages
English
Timeline
Medical Administrative Assistant
Southwest Internal Medicine Specialists
01.2023 - Current
Office Assistant
Acute Patient Care
01.2022 - 01.2023
SALES MANAGER
01.2017 - 01.2020
Phlebotomy Certification -
Clinical Solutions Academy
High School Diploma -
Liberty High School