Chabelly Flores
Miami,FL
Summary
Reliable and adaptable professional who adds value by keeping clinical and administrative operations running efficiently and smoothly, bringing strong organizational skills, attention to detail, and clear communication to every part of the patient experience. I am known for handling multiple responsibilities with accuracy, supporting providers proactively, and creating a positive, well coordinated environment for both patients and staff. I contribute to improved workflow, patient satisfaction, and team effectiveness in fast paced settings.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
Dental Clinic
09.2022 - Current
- Managed both front office and clinical dental assisting responsibilities in a high-volume practice, frequently multitasking between administrative and patient care duties throughout the day
- Served as the primary scheduling coordinator, managing provider and hygiene schedules and coordinating patient appointments
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims.
- Facilitated smooth office communication, distributing mail, and messages, organizing paperwork and coordinating records transfers.
- Performed dental instrument sterilization and maintained infection control standards; stocked and organized all treatment rooms
- Answered incoming phone calls and managed all voicemails, emails, and patient communications through the Dental Intel engagement system
- Led daily morning team huddles and staff meetings; recorded, organized, and distributed all meeting notes
Medical Assistant
Dermatology Clinic
02.2021 - 08.2022
- Assisted the physician with medical and cosmetic dermatology procedures, including biopsies, excisions, wound care, laser treatments, Botox, and dermal filler procedures
- Demonstrated strong multitasking, attention to detail, and patient centered communication in a fast-paced setting while managing high patient volume
- Updated records in EMA system, carefully protecting patient information and verifying data for accuracy.
- Educated patients on prescribed medications, treatments, and procedures.
- Documented information required for patients' specimens and tests completed.
- Prepared patients and procedure rooms; maintained sterile technique and ensured compliance with safety protocols
- Processed and sent prescriptions and refill requests on behalf of the physician
Assistant Store Manager
Coffee Shop
05.2020 - 01.2021
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
- Reduced shrinkage with successful loss prevention strategies.
- Welcomed and assisted both English- and Spanish speaking customers at the register
- Prepared drinks and food items
- Opened and closed the store independently
- Handled cash transactions and balanced registers
- Answered phone calls and addressed customer questions and concerns
- Maintained cleanliness inside and outside the store
- Restocked inventory as needed
Crew Member
Bakery
11.2019 - 04.2020
- Cross-trained in multiple positions to assist during busy periods.
- Personalized guest experiences, going extra mile to satisfy customer needs.
- Prepared foods to menu standards, safety policies and company procedures.
- Assisted guests to select menu choices, review club cards, and participate in add-on sales.
Education
Associate of Science - Pre-Nursing ( Currently Enrolled )
Miami Dade College
Miami, FLHigh School - undefined
Monsignor Edward Pace High School
05.2020
Skills
- Front Office & Clinical Operations
- Infection Control & Compliance
- Appointment Scheduling & Calendar Management
- Billing Support & Patient Financial Education
- Patient Communication & Engagement
- Time Management & Workflow Optimization
- Attention to Detail
- Insurance Verification & Benefits Explanation
- Multitasking in High Volume Healthcare Settings
- Team Collaboration & Cross Functional Support
LANGUAGES
English and Spanish
Bilingual or Proficient (C2)
Timeline
Medical Administrative Assistant
Dental Clinic
09.2022 - Current
Medical Assistant
Dermatology Clinic
02.2021 - 08.2022
Assistant Store Manager
Coffee Shop
05.2020 - 01.2021
Crew Member
Bakery
11.2019 - 04.2020
High School - undefined
Monsignor Edward Pace High School
Associate of Science - Pre-Nursing ( Currently Enrolled )
Miami Dade College