Adanna Forde
Brooklyn,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry, and office management.
Overview
18
18
years of professional experience
Work History
Case Aide
The New York Foundling
Long Island City, NY
11.2018 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Administrative Assistant
The New York Foundling
Brooklyn, NY
02.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant General Manager
Red Roof Inn Plus
Westbury, NY
12.2006 - 02.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Financial Services Representative
New York Commerical Bank
Brooklyn NY
09.2008 - 06.2013
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Transportation
- Relationship Building
- Health and safety
- Professional boundaries
- People- oriented
- Tact and sensitivity
- Organize
- Connection
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
The New York Foundling
02.2022 - 02.2023
Case Aide
The New York Foundling
11.2018 - Current
Financial Services Representative
New York Commerical Bank
09.2008 - 06.2013
Assistant General Manager
Red Roof Inn Plus
12.2006 - 02.2016
Medgar Evers College of The City University of New York