Adanna Forde
Brooklyn,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry, and office management.
Overview
18
18
years of professional experience
Work History
Case Aide
The New York Foundling
11.2018 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Administrative Assistant
The New York Foundling
02.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant General Manager
Red Roof Inn Plus
12.2006 - 02.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Financial Services Representative
New York Commerical Bank
09.2008 - 06.2013
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Transportation
- Relationship Building
- Health and safety
- Professional boundaries
- People- oriented
- Tact and sensitivity
- Organize
- Connection
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
The New York Foundling
02.2022 - 02.2023
Case Aide
The New York Foundling
11.2018 - Current
Financial Services Representative
New York Commerical Bank
09.2008 - 06.2013
Assistant General Manager
Red Roof Inn Plus
12.2006 - 02.2016
Medgar Evers College of The City University of New York
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