Taneequa Jones

Assists in providing the fundamental aspects of programs or cases, and assists in providing client services, including support for families, under close and regular supervision.

• Assists with conducting programs to prevent and resolve client problems.
• Provides information and referrals to clients over the phone or in person.
• Provides case management assistance, i.e., preparation and maintenance of clients' files, mailings, client tracking, and technical and administrative assistance.
• Assists with transportation needs.
• Provides emotional support to clients.
• Assists with daily living skills.
• Advocate for volunteering to help the homeless.

Customer Service Representative (2021–2022)

• Handled inbound calls regarding child support and alimony cases.
• Assisted callers with case-specific questions and concerns.

Quality Assurance (2022–2023)

• Monitored the quality of call handling.
• Provided feedback for quality standards and expectations.

Call Center Floor Support (2023–2024)

• Assisted customer service representatives with call handling and customer service skills.
• Handled escalated calls.
• Assisted customer service reps via web chat.

• Nutrition services, working on the tray line to serve residents food.
• Cleaned the kitchen and dining room.
• I took food orders for the residents.
• Handled office tasks and duties, such as answering phones, data entry, and filing paperwork.

• Floater for after-school program and summer camp.
• Care for students during the day, and chaperone for field trips.
• Assisted teachers as needed.

• Customer service.
• I took a service order for customers.
• Handled and maintained cashier duties.