Tania Meza
Phoenix,AZ
Summary
Dedicated case assistant with successful experience in fast-paced office settings. A diligent team member skilled in executing a range of clerical duties and providing support to staff. A responsible, punctual, and efficient professional capable of working independently with minimal supervision. Additionally, possesses three years of significant experience in the hospitality and customer service sectors. Takes pride in delivering outstanding service and consistently aims to surpass customer expectations.
Overview
10
10
years of professional experience
Work History
Case Aide
Southwest Key Programs
06.2021 - Current
- Completes client's intake case file with necessary documents as well as securing personal belongings/values of youth
- Helps with the coordination of legal service providers “Know Your Rights” presentations
Spa Lounge Attendant
Sanctuary Camelback Mountain Resort and Spa
04.2017 - Current
- Graciously greets and welcomes spa member and guest as they enter the locker room
- Provides a clean and safe environment for all members and guest
- Communicate with guest offering water, towels or assistance
- Maintains exceptional levels of customer service, cleanliness, locker room supplies and accessories
- Performs others related duties as assigned by management
- Willingness to work flexible hours
Parent Advocate
Friendly House Shelter Program
03.2020 - 04.2021
- Supervision for children in out of home placements
- Provides documentation of parents and child interactions
- Conducting one on one parent education sessions related to child development, safety planning, home management and resources
- Addressing safety threats and risks
Spa Lead/Supervisor
Sanctuary Camelback Mountain Resort and Spa
03.2016 - 03.2017
- Supervised staff and created work schedules
- Assign personnel to established work areas or project duties
- Monitor and manage performance of cleaning team
- Complete weekly time sheets and submit to the Facilities Manager
Turndown Attendant
Sanctuary Camelback Mountain Resort and Spa
01.2015 - 03.2016
- Provides water and ice to guest
- Clean and stock guest rooms as assigned, including, but not limited to, cleaning bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces
- Provide turndown service to include, but not limited to, partially removing and storing bedcover, fulfilling specified guest preferences and replenishing amenities, linens and supplies
- Willing and able to work any day of the week including weekends and holidays
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2013
Skills
- Hospitality
- Cleaning practices
- Housekeeping
- Detailed Oriented
- Excellent communication
- Client-focused
- Quick learner
- Works great under pressure
- Employee training
- Leadership
- Teamwork
- Computer proficient
- Upscale resort and spa background
- Relationship Building
- Referrals
- Motivational interviewing
- Case planning
- Transportation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Aide
Southwest Key Programs
06.2021 - Current
Parent Advocate
Friendly House Shelter Program
03.2020 - 04.2021
Spa Lounge Attendant
Sanctuary Camelback Mountain Resort and Spa
04.2017 - Current
Spa Lead/Supervisor
Sanctuary Camelback Mountain Resort and Spa
03.2016 - 03.2017
Turndown Attendant
Sanctuary Camelback Mountain Resort and Spa
01.2015 - 03.2016
High School Diploma -
Camelback High School
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