Overview
Work History
Education
Skills
Timeline
Generic

Lusero Soto

Killeen,TX

Overview

8
8
years of professional experience

Work History

Dispute Resolution Specialist

1st National Bank
Killeen, TX
04.2022 - 03.2023
  • Maintained accurate records of all dispute cases handled.
  • Performed periodic reviews of customer accounts to identify any discrepancies.
  • Delivered conclusions on mediation cases.
  • Correctly state the timeframe expectation of the resolution.

Advocate

TTEC
TEMPLE, TX
09.2020 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Explain their co-payments and deductibles
  • Assisted members with their claims, grievances and appeals.
  • Provided members with their benefits package and any other special programs they can qualify for.

Sales Representative Team Leader

Metro PCSInc
Killeen, TX
04.2015 - 06.2020
  • Encouraged team members to exceed individual sales goals.
  • Provided training, coaching, and support for new and existing Sales Representatives.
  • Conducted regular meetings with the team to review performance metrics and set objectives.
  • Resolved customer complaints promptly and professionally.
  • Maintained detailed records of all sales activities within the team's CRM system.
  • Identified areas of improvement within the team's processes and procedures.
  • Ensured compliance with company policies and regulations at all times.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Education

High School Diploma -

KILLEEN H S
Killeen, TX
06-2013

Some College (No Degree) - Medical Billing and Coding

Vista College
Killeen, TX

Skills

  • Microsoft Office Suite
  • Follow-up skills
  • Call center experience
  • Courteous demeanor
  • Merchandise upselling
  • Opening and closing accounts
  • Empathy
  • Multi-tasking
  • Prioritizing

Timeline

Dispute Resolution Specialist

1st National Bank
04.2022 - 03.2023

Advocate

TTEC
09.2020 - 08.2021

Sales Representative Team Leader

Metro PCSInc
04.2015 - 06.2020

High School Diploma -

KILLEEN H S

Some College (No Degree) - Medical Billing and Coding

Vista College

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