Lusiana Marquez
Albany,New York
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of professional experience
Work History
Sales Supervisor
SPARC Group
03.2023 - Current
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored daily sales performance and provided feedback to each team member.
Sales Associate
SPARC Group
05.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Applied Science - Radiologic Technology
Hudson Valley Community College
Troy, NY05.2025
High School Diploma -
Colonie Central High School
Albany, NY06.2023
Skills
- Goals and Performance
- Sales Team Assistance
- Shrinkage Control
- Sales Coaching
- Workflow Management
- Store Appearance and Merchandising
- Sales Strategies
- Delegation Skills
- Training Staff
- Proficient in Omni orders, BOPIS, registers, computing, and application Technology
- Inventory Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Supervisor
SPARC Group
03.2023 - Current
Sales Associate
SPARC Group
05.2021 - 03.2023
Associate of Applied Science - Radiologic Technology
Hudson Valley Community College
High School Diploma -
Colonie Central High School
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