Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lusine Tadevosyan

Summary

Hardworking Customer Service Professional with strong multitasking and time management skills. Delivered positive customer experiences through effective communication and technical proficiency with software applications. Demonstrated adaptability and a strong work ethic, contributing to team success and organizational goals.

Overview

27
27
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work History

Sr Counselor-Case Mamjer

Maximus
Burbank
01.2024 - Current
  • Delivered tailored counseling support to diverse clients across multiple programs, facilitating their progress toward personal goals.
  • Developed personalized action plans to address client needs and goals.
  • Conducted assessments to evaluate client situations and service requirements.

Defined standards for participant support services.

GAIN participants progress, and make independent judgments in assisting GAIN participants in developing self-reliance and self-sufficiency. Incumbents act as the specialists who assist and motivate GAIN participants in removing barriers to education, training and employment by providing access to supportive services through the GAIN program and by interactions with relevant educators, trainers, child care providers and prospective employers.

Interviews and conducts group orientations of potential GAIN participants in offices or training sites and assesses the suitability of welfare recipients for participation in the GAIN Program.

Gathers and evaluates information to establish exemptions and deferrals from GAIN participation.

Assessed clients' needs and coordinated with professionals, such as physicians and attorneys, to address barriers to GAIN participation and secure necessary support services.

Guided clients in identifying barriers to economic independence.

Evaluates and interprets clients' work histories, educational screening test results to assess appropriateness of training programs initiated by the clients.

Works with GAIN participants in developing the Welfare to Work Plan Activity Assignment Contracts designed to provide appropriate services to enhance their participants' basic education and work skills.

Assists participants in determining the type of supportive services needed and the amount of issuance necessary to cover the payment for these services. The type of GAIN supportive services may include child care, transportation, educational or vocational training-related expenses and other ancillary expenses.

Collaborated with GAIN participants to create personalized employment plans, aligning assessments, work histories, and educational achievements with their supportive service needs and personal aspirations.

Meets with service providers to resolve problems and to conciliate GAIN participants' disputes with service providers and/or agency policies.

Initiates money management services and financial sanctions for GAIN participants who repeatedly fail
to comply with program requirements.

Conducts investigations into participant sanctions and determines if participants have good cause to lift the non-compliance sanction.

Prepares correspondence and records pertinent information in participant's case file.

Accesses interactive computer systems in conducting office interviews and case processing.

Participant

Institute for Physical Research of National Academy of Sciences of Armenia
01.2015 - 01.2017
  • Supported ISTC project "Control of light in structured nonlinear media: Application to all-optical devices" by conducting research and analysis to advance project goals.
  • Executed daily operational tasks with precision in a fast-paced environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Head of Information Department

International Association of Women with University Education
01.2015 - 01.2017
  • Published papers for International Association of Women with University Education, advancing discourse on human rights and gender equality.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Teacher of Physics, Informatics and Astrology

#1 Secondary School of Ararat Region
01.1999 - 01.2003
  • Instructed physics to students, grades 7-12, fostering critical thinking and problem-solving skills
  • Delivered high-level math concepts and recreational math to students, grades 1-12, enhancing analytical abilities and engagement
  • Guided students through advanced educational pathways to enhance their learning experience
  • Coordinated schedules and topics for conferences and meetings, promoting effective collaboration and communication

Participant

School of Women's Leadership High Political Course
07.2002 - 08.2002
  • Analyzed political systems and processes to enhance advocacy strategies.
  • Applied knowledge of judicial processes and legal frameworks to support case assessments.
  • Informed budgeting decisions with economic insights to optimize resource allocation.
  • Modern Technologies of Organizing NGO Activities

Participant

All Armenian Women's Union Institute for Democracy in Eastern Europe
07.2002 - 07.2002
  • Facilitated democracy education sessions to promote civic engagement and informed participation in the democratic process
  • (USA)
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Participant

School of Women's Leadership Course of Organization of Civic Activities
11.2001 - 12.2001
  • Analyzed democratic processes to identify key factors influencing governance
  • Examined human rights legislation and practices to inform advocacy strategies
  • Investigated gender-related challenges and solutions
  • Cultivated expertise in civil society dynamics through extensive research and engagement
  • Technologies of efficiency of women's NGOs

Education

HEALTH ADMINISTRATION AND MANAGEMENT

CALIFORNIA STATE UNIVERSITY
NORTHRIDGE, CALIFORNIA
08.2023 - 05.2026

ASSOCIATE IN ARTS FOR TRANSFER DEGREE - KINESIOLOGY

Glendale Community College
Glendale, CA
08.2018 - 06.2023

ASSOCIATES IN SCIENCE DEGREE - HEALTH SCIENCE

GLENDALE COMMUNITY COLLEGE
Glendale, CA
08.2018 - 06.2023

Certificate - HIGH POLITICAL COURSE

SCHOOL OF WOMEN’S LEADERSHIP HIGH POLITICAL COURSE
07.2002 - 08.2002

Certificate - Leadership And Democracy Training Workshop

ALL ARMENIAN WOMEN’S UNION INSTITUTE FOR DEMOCRACY IN EASTER
07.2002 - 07.2002

Certificate - COURSE OF ORGANIZATION OF CIVIC ACTIVITIES

SCHOOL OF WOMEN’S LEADERSHIP
11.2001 - 12.2001

BACHELOR OF SCIENCE DEGREE IN PHYSICS - PHYSICS

Yerevan State University
Yerevan, Armenia , Armenia
09.1994 - 01.1999

Skills

  • Case management
  • Counseling techniques
  • Customer service
  • Communication skills
  • Problem solving
  • Critical thinking
  • Adaptability
  • Teamwork
  • Microsoft Office
  • Excel
  • Word
  • Access
  • PowerPoint
  • Outlook
  • English fluency
  • Armenian fluency

Certification

  • School of Women's Leadership Course of Organization of Civic Activities, 11/03 - 12/22/01, Civil Society Knowledge, Democracy Knowledge, Human Rights Knowledge, Gender Issues, Technologies of efficient of women's NGOs
  • School of Women's Leadership High Political Course, 07/16 - 08/24/02, Political Knowledge, Judicial Knowledge, Economical Knowledge, Modern Technologies of Organizing NGO Activities
  • All Armenian Women's Union Institute for Democracy in Eastern Europe (USA), 07/07 - 07/08, Leadership and Democracy Training Workshop

Timeline

Sr Counselor-Case Mamjer

Maximus
01.2024 - Current

HEALTH ADMINISTRATION AND MANAGEMENT

CALIFORNIA STATE UNIVERSITY
08.2023 - 05.2026

ASSOCIATE IN ARTS FOR TRANSFER DEGREE - KINESIOLOGY

Glendale Community College
08.2018 - 06.2023

ASSOCIATES IN SCIENCE DEGREE - HEALTH SCIENCE

GLENDALE COMMUNITY COLLEGE
08.2018 - 06.2023

Participant

Institute for Physical Research of National Academy of Sciences of Armenia
01.2015 - 01.2017

Head of Information Department

International Association of Women with University Education
01.2015 - 01.2017

Certificate - HIGH POLITICAL COURSE

SCHOOL OF WOMEN’S LEADERSHIP HIGH POLITICAL COURSE
07.2002 - 08.2002

Certificate - Leadership And Democracy Training Workshop

ALL ARMENIAN WOMEN’S UNION INSTITUTE FOR DEMOCRACY IN EASTER
07.2002 - 07.2002

Participant

School of Women's Leadership High Political Course
07.2002 - 08.2002

Participant

All Armenian Women's Union Institute for Democracy in Eastern Europe
07.2002 - 07.2002

Certificate - COURSE OF ORGANIZATION OF CIVIC ACTIVITIES

SCHOOL OF WOMEN’S LEADERSHIP
11.2001 - 12.2001

Participant

School of Women's Leadership Course of Organization of Civic Activities
11.2001 - 12.2001

Teacher of Physics, Informatics and Astrology

#1 Secondary School of Ararat Region
01.1999 - 01.2003

BACHELOR OF SCIENCE DEGREE IN PHYSICS - PHYSICS

Yerevan State University
09.1994 - 01.1999
Lusine Tadevosyan