
Hardworking Customer Service Professional with strong multitasking and time management skills. Delivered positive customer experiences through effective communication and technical proficiency with software applications. Demonstrated adaptability and a strong work ethic, contributing to team success and organizational goals.
Defined standards for participant support services.
GAIN participants progress, and make independent judgments in assisting GAIN participants in developing self-reliance and self-sufficiency. Incumbents act as the specialists who assist and motivate GAIN participants in removing barriers to education, training and employment by providing access to supportive services through the GAIN program and by interactions with relevant educators, trainers, child care providers and prospective employers.
Interviews and conducts group orientations of potential GAIN participants in offices or training sites and assesses the suitability of welfare recipients for participation in the GAIN Program.
Gathers and evaluates information to establish exemptions and deferrals from GAIN participation.
Assessed clients' needs and coordinated with professionals, such as physicians and attorneys, to address barriers to GAIN participation and secure necessary support services.
Guided clients in identifying barriers to economic independence.
Evaluates and interprets clients' work histories, educational screening test results to assess appropriateness of training programs initiated by the clients.
Works with GAIN participants in developing the Welfare to Work Plan Activity Assignment Contracts designed to provide appropriate services to enhance their participants' basic education and work skills.
Assists participants in determining the type of supportive services needed and the amount of issuance necessary to cover the payment for these services. The type of GAIN supportive services may include child care, transportation, educational or vocational training-related expenses and other ancillary expenses.
Collaborated with GAIN participants to create personalized employment plans, aligning assessments, work histories, and educational achievements with their supportive service needs and personal aspirations.
Meets with service providers to resolve problems and to conciliate GAIN participants' disputes with service providers and/or agency policies.
Initiates money management services and financial sanctions for GAIN participants who repeatedly fail
to comply with program requirements.
Conducts investigations into participant sanctions and determines if participants have good cause to lift the non-compliance sanction.
Prepares correspondence and records pertinent information in participant's case file.
Accesses interactive computer systems in conducting office interviews and case processing.